Inside Sales/Customer Service Representative

CED is one of the nation's largest electrical distribution companies with over 700 locations nationwide. We are looking to add a new location in the Upper Marlboro are and are hoping to find exceptional teammates to join our company.

The Inside Sales Representative position is responsible for maintaining current customer satisfaction with service and sales and generate new sales/business through sales initiatives and goals. Provide professional services with product knowledge, problem solving, and order enhancement.

REPORTS TO: Inside Sales Manager
MINIMUM QUALIFICATIONS:

COMPETENCIES

• Communication Proficiency
• Customer/Vendor Focus
• Personal Effectiveness/Credibility
• Technical Capacity
• Teamwork
• Detail-oriented
• Flexibility

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in a technical or business discipline, preferred
• OR equivalent years’ experience with Eclipse business software
• Two years’ industry specific experience, preferred

WORKING CONDITIONS:

This job operates in a professional office environment and various warehouse locations and conditions. This role routinely uses standard office equipment.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

SUPERVISORY RESPONSIBILITIES: No
ESSENTIAL JOB FUNCTIONS:

• Provides outstanding customer service to all current and potential customers, mainly via telephone and internet
• Writes orders with accuracy and in accordance to all sales policies and procedures
• Maintain current customer base
• Meet established monthly sales goals
• Communicates and cooperates with outside sales force and/or other departments for all Frost pertinent activities
• Communicate process improvement ideas
• Timely follow-up on all customer orders, quotes, and materials
• Maintains up-to-date awareness with new and existing products and services

NOTE: Because positions may evolve due to the needs of the business, this job description may not list all essential functions and is not designed to contain a comprehensive listing of all required activities, duties, or responsibilities. Other essential functions, duties, responsibilities, and activities may be assigned at any time; with or without notice.

CED is an Equal Opportunity Employer - Disability | Veteran

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Ability to commute/relocate:

• Upper Marlboro, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location

Salary : $43,000 - $54,400