What are the responsibilities and job description for the Help Desk Analyst position at ConsultNet, LLC?
Job Description
Job Description
Help Desk Analyst
Contract
Providence, RI (Onsite)
Job Description:
Our banking client is seeking a Help Desk Analyst to assist new colleague\\contractors with initial login and system access, escalate priority support issues to senior staff and or corporate technology groups. In addition, you will prioritize and schedule work as necessary to maintain department service level agreements, enhances team productivity by helping others, and update and maintain tickets in a timely fashion.
Required Skills:
Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at -
Help Desk Analyst
Contract
Providence, RI (Onsite)
Job Description:
Our banking client is seeking a Help Desk Analyst to assist new colleague\\contractors with initial login and system access, escalate priority support issues to senior staff and or corporate technology groups. In addition, you will prioritize and schedule work as necessary to maintain department service level agreements, enhances team productivity by helping others, and update and maintain tickets in a timely fashion.
Required Skills:
- 5 years of PC/laptop hardware experience
- 3 years of Customer Services
- 3 years printer experience
- 3 year supporting users in a remote/help desk environment
- 3 years support Windows 7/10 in a corporate environment
- 3 years MS O365 support experience
- A certification preferred, but not required
Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at -
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