General Manager

GENERAL MANAGER - Contact Climbing, St. George Utah

St. George is an outdoor paradise. 300 sunshine days per year and world class rock climbing, hiking and mountain biking destinations within minutes. Contact Climbing is at the epicenter of this burgeoning outdoor adventure community. The General Manager position is an opportunity to help shape the future of the climbing community in our area. If you love people and love climbing and want to share our wonderful sport with everyone, we want to hear from you!

Contact's mission is to create a space where people have transformational experiences with climbing, yoga, and fitness. We want to empower the community to develop friendships, overcome challenges, foster courage, encourage growth and stewardship and to invite all to share in our vision.

Responsibilities

The General Manager is responsible for the following things:

1. Leadership. The GM will lead the gym's management team, which is comprised of our head setter, marketing manager, assistant general manager, yoga studio manager, retail manager, head coach and fitness manager. The General Manager's responsibility is to support these people in their efforts to deliver world class customer experiences.

2. People. The GM will work with the team leads to hire, train and support employees at all levels in the gym. In addition, the GM will work directly with customers, vendors, partners and members of the local community to forward the mission of the gym.

3. Culture. The GM will have stewardship over Contact's culture. This is far-reaching and impacts the customers, the broader community, the staff and the owners of the company. The GM will project a positive outlook and will foster an environment where everyone feels welcome, safe and appreciated.

4. Process. Climbing gyms are special places; in some ways they should feel like home. At the same time, they need to be organized, clean, well-maintained and safe. The GM will be responsible to construct and cultivate processes where these things are the natural outcome. On-going monitoring and adjustment of these processes will be key.

5. Planning. The gym is a business, and the GM will lead the team in planning how to fulfill the mission efficiently and economically. This includes managing budgets, tracking costs, planning for growth, hiring staff and team leads, handling payroll and paying the bills.

6. Communication and Outreach. The GM will oversee communication both internal and external. They'll work with local businesses, schools, clubs, parents, participants, home-school groups and others to organize partnerships and experiences.

7. Problem Solving. There are all kinds of logistics in managing a climbing gym. The GM will be a consummate problem solver and will work with the various teams, customers, staff and gym owners to ensure smooth operation at the gym.

8. Risk Management/Mitigation. Climbing gyms are inherently risky. We have a lot of processes around risk mitigation and incident management. The GM will be the steward of these processes and will have responsibilities including leading during incidents to ensure they are handled and reported properly.

This looks like a big list, and it is! But the rewards are unparalleled as you will be making a positive and lasting impact in the lives of the gym staff and the members of the community. We strive to be a cohesive team that works together to support one another.

Skills and Abilities

The ideal candidate will:

1. Have 3 or more years of experience working in a climbing gym.

2. Have 5 or more years of management experience, including experience managing other managers.

3. Be willing to work nights, weekends and holidays as needed.

4. Have experience working with a budget, paying bills, hiring and purchasing.

5. Demonstrate expert and compassionate handling of customer support/service situations.

6. Have Point of Sale system experience, (having worked with Approach is a plus.)

7. Have experience with Risk Mitigation procedures and practices, including being CPR and First Aid certified.

8. Set an example of inclusivity, friendliness and acceptance and at the same time, be able to demonstrate the importance of adherence to policy, rules and guidelines.

9. Be able to mentor, guide, coach and correct staff, team leads and customers in an uplifting and supportive way.

10. Know when to take the reins and do things themselves, and when to delegate.

Physical Requirements

1. Work at the desk and on the floor for up to 8 hours at a time - this will require you to sit/stand/move through the gym.

2. You may be required to lift up to 50 lbs.

3. You may be required to ascend up to 55 feet on a climbing surface.

Compensation and Benefits

The GM will be paid a salary commensurate with experience. Other benefits include:

• health insurance

• paid vacation

• gym memberships for you and your immediate family

• gear and merchandise discounts in-store, pro-deals, and discounts at some local retailers

• a work environment where community, respect, and inclusivity are core values.

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This work atmosphere is available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
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Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Saint George, UT 84790: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Climbing Gym: 3 years (Required)
• Management: 5 years (Required)

Work Location: One location