Trainer

Join our CP360 Family, today!

Who We Are:

We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000 employees since opening 15 years ago. We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand.

At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions. Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360: https://youtu.be/u3MiunLjyuA

Who You Are:

We are looking for a Trainer to educate our support, sales, and customer service teams by conducting seminars and interactive courses. As a Trainer, your responsibilities include facilitating on-the-job coaching, developing educational material, and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

Responsibilities:

• Develop digital and print educational material (e.g., videos and manuals)
• Organize classroom-style seminars about product features and sales techniques
• Conduct role-playing activities to develop interpersonal skills like negotiation, teamwork and conflict management
• Identify individual and team skills gaps
• Schedule regular training sessions (e.g., monthly or quarterly)
• Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
• Liaise with managers and encourage on-the-job coaching like how to handle difficult client cases etc
• Coordinate mentorship programs for new customer service representatives
• Assess the impact of each educational course on staff performance and client satisfaction

Requirements:

• Work experience as a Customer Service Trainer or similar role
• Experience in sales or customer service positions is a plus
• Knowledge of Learning Management Software (LMS)
• Excellent communication and presentation skills
• BSc degree in Education, Human Resources or relevant field or role related experience
• Additional certification in training is a plus

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.