What are the responsibilities and job description for the Service Technician position at Continental Siding?
Job Details
Description
Seeking a Service Technician!
Continental Siding Has Been in the Kansas City Area Since 1982
About Continental Siding:
Continental Siding was founded in 1982 by Jerry O’Neal. After working in the industry for a company that didn’t deliver the quality people deserved, he set out to serve homeowners with the highest quality products, a revolutionary installation method, and all at a price tag homeowners could afford. Today, we have multiple locations spread across Missouri and Kansas and are more driven than ever to help people find pride in their home through a suite of exterior home products and services.
Read more about Continental Siding - www.continentalsiding.com.
Our Mission and Purpose:
Helping more people love their home. We care about people and want to help them make a confident purchase, have pride in their homes, and have peace of mind for the future.
Continental Siding is looking for a highly motivated individual seeking a long-term career, with the market's top home improvement company.
Title: Service Technician
Supervisory Responsibilities: No
Job Summary: The Service Technician/Installation Trainer is responsible for providing technical repair and service work either in the facility or the field. The Service Technician/Installation Trainer will assist customers with questions and provide repair services. The Service Technician/Installation Trainer will train new service technicians and installation crews by showing them how to install siding and provide excellent customer service.
Duties & Responsibilities:
Trouble-shooting repair needs that are difficult to identify
Explain complex installation, diagnostic, and repair issues to a non-technical audience.
Repair damaged siding, windows, and doors in the customer’s residence.
Respond to service requests and repairs promptly.
Facilitate training for newly hired and existing Service Technicians and Installation Crews by providing specific procedures and quality standards
Delivers and facilitates structured training and development programs and initiatives supporting the company's service initiatives.
Provides continual coaching by providing on-the-spot feedback based on service observations and performance gaps
Update and develop training material to meet the needs of the service and installation department. valuate phone, email, chat, and service quality using Continental Siding’s standards and guidelines.
Job Type: Full-time
Salary: $40,000.00 plus bonuses
Benefits:
- 401(k)
- Dental Insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule: 8-hour shift
Qualifications
Education and Qualifications:
High school diploma/GED
2 to 3 years of experience as a service technician
2 years of experience as a trainer, training specialist or related position.
Strong working knowledge of equipment and tools used in the windows and siding industry.
Ability to diagnose and solve problems based on the customers’ non-technical descriptions.
Excellent customer service and communication skills.
Able to multitask, prioritize, and manage time efficiently
Ability to work independently with limited supervision.
Clean driving record and reliable transportation
Physical Requirements:
May require prolonged periods of sitting and standing
Must be able to lift up to 30 pounds at times.
Must be able to bend, squat, stoop, kneel and perform moderate lifting.
Ability to commute/relocate: Independence, MO: Reliably commute or plan to relocate before starting work (Required)
Education: High school or equivalent (Preferred)
Experience:
- Siding: 1 year (Required)
- Service technician experience: 2 years (Required)
License/Certification: Driver's License (Required)