Store Manager

Spa Manager Job Description

Contour Spa in Houston is looking for a Spa Manager to lead the day-to-day operations for two of our locations: The Woodlands and Katy. Our Spa Managers are responsible for leading and managing the day-to-day spa operations. You will oversee all spa services, including scheduling, sales, service, and maintenance. You will also ensure that all staff members adhere to company policies and procedures. Our Spa Managers are responsible for leading by example and working with other Spa Managers to ensure that the spa is running smoothly and efficiently.

Essential Duties:

• Lead and manage the day-to-day spa operations
• Oversee daily spa services including service scheduling, sales, service, and maintenance
• Making sure the team is reaching conversion and sales targets weekly/monthly
• Ensure that staff members adhere to company policies and procedures
• Lead by example and manage staff in a positive way to ensure high quality customer service
• Work with other Spa Managers to ensure that the spa is running smoothly and efficiently
• Provide feedback on spa services and scheduling to clients in a timely manner
• Ensure that all clients receive a 5-Star experience

Competencies:

• Excellent customer service skills with a customer first attitude
• Ability to inspire others through example
• Strong communication skills, both written and verbal
• Ability to problem solve in a timely manner
• Self-motivated nature with the ability to work independently as well as part of a team
• Able to SELL/CLOSE

What we do:

• We help our clients achieve their personal wellness goals by offering the latest high-end localized Cryo slimming, Cryotherapy and Cryo Treatments.

Job Description:

• We are looking for someone to join our fast growing team. We are looking to bring in someone who is comfortable working directly with clients in a spa environment. Training is provided. Sales experience is required.

Responsibilities:

• Work directly with clients for their wellness & body contouring needs
• Create client journey with the clients
• Recommend other services to clients based off their needs
• Book appointments
• Daily cleaning & spa organization
• Ensure your team is following all protocols and creating a top notch client experience
• Hit KPI targets
• Hiring/Firing
• Meet with team members weekly with shadow days and team meetings

Job Type: Full-time

Pay: $54,103.00 - $120,000.00 per year

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.

What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• A prospective client tells you she has used your main competitor for 10 years and likes their product.

What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $54,103 - $120,000