Dispatch Coordinator (Hybrid/Remote)

• Facilitate professional communication with our drivers over the phone.
• Facilitate professional communication with our drivers over the OBCS.
• Perform essential AS-400 functions to maintain our computer systems.
• Perform regular, thorough Fleet Scans to proactively catch and correct issues.
• Communicate issues via phone calls and emails with our Internal and External Customers.
• Complete thorough documentation of all issues involving drivers and loads.
• Ensure a high level of On-time Service is maintained.
• Critical thinking and problem solving using knowledge of company policies, procedures, and work instructions.
• Perform other duties as necessary or assigned.

• Consistently maintains a professional demeanor and communicates in a respectful and collaborative manner with coworkers, managers and others in the workplace.
• Follows direction, is engaged and productive, and is flexible and adaptable to changing conditions and expectations.
• Has ability to work independently and to collaborate with and support other members of the department and across the enterprise.
• Maintains regular and reliable attendance.
• Demonstrates the Company's core values and complies with Company policies and procedures.
• May be required to perform duties outside of the above responsibilities from time-to-time, as needed.

Knowledge and Experience:

• High School Diploma or equivalent
• Transportation experience preferred, but not required
• Call Center/Customer Service experience preferred, but not required
• Knowledge of the FMCSR (Federal Motor Carriers Safety Regulations)
• Knowledge of U.S. and Canadian geography
• Knowledge of AS-400, Microsoft Office, and Microsoft Outlook programs
• Ability to type 25 words per minute
• Availability to come on-site as needed

• Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands or finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: The duties of this job are performed in both an office environment and a light industrial environment, thereby experiencing some minor to moderate level of noise due to office equipment and industrial equipment.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. All colleagues may be required to perform duties outside of the above responsibilities from time-to-time, as needed.

CFI is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture.