What are the responsibilities and job description for the Program Manager 2 position at Convergint?
1. Acts as a single point of contact on individual accounts, responsible for managing communications for all Convergint engagements. Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization.
2. Develops a program, sharing customer vision and expectations for internal alignment. Deploys standard processes and tools that drive internal efficiencies and fosters uniformity of work.
3. Manages, oversees, and coordinates all operational aspects of global/strategic customer engagements for specific accounts. Enforces the expectations of the customer with Convergint teams, subcontractors, vendors and partners, so we are “our customer’s best service provider”. Always represents Convergint as a leader, providing mentoring, coaching and development of our colleagues. May have direct reports.
4. Serves as a customer advocate and liaison between Convergint corporate, local offices, subcontractors, vendors, partners and manufacturers. Helps develop unique approaches and introduces advanced solutions to customer challenges, building confidence in Convergint as a trusted advisor.
5. Drives consistency in delivery of all Convergint services across multiple locations, regions and countries.
6. Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
7. Maintains all account documentation, directs all communications and updates to the customer in a regular and proactive manner. Delivers internal and customer business reviews on a consistent basis.
8. Works with Convergint and customer technical teams to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.
9. Engages with Lead Account Executive and local sales teams to introduce additional Convergint offerings. Demonstrates value though an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies.
10. Responsible for overall Customer Satisfaction in delivery of all services. Proactively meets and communicates with customer. Seeks feedback, driving continuously improvement. Resolves issues in an effective and timely manner by engaging appropriate teams.
11. Tracks financial performance on all projects and services to make sure all work is executing in a profitable manner. Compiles reports to provide spend data internal teams and customer. Performs account fiscal analysis to present trends and make business recommendations.
12. Performs other duties and responsibilities as requested or required.
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Thought Provoking: Capable of making others think deeply on a subject
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
