What are the responsibilities and job description for the Bilingual Customer Service Call Center Rep - Remote position at Conviva?
Responsibilities
Must Be Bilingual in English and Spanish
Possible work schedule:
Monday - Friday, 8:45 am - 5:15 pm (EST)
Monday - Friday from 8am – 8pm and Sat-Sun from 9am – 5pm (EST)
Conviva is seeking a dedicated, compassionate and cheerful Remote - Bilingual Customer Service Call Center Representative who is interested in being part of a team that focuses on excellent service to others. The Call Center Customer Service Representative represents the company by addressing incoming telephone, digital, or written inquiries.
Essential Functions
Answer phone calls utilizing a multi‐line telephone system.- Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
- Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
- Resolve patient issues through independent problem solving and with a goal of first call.
Required Qualifications
- Must be Bilingual English (read, write & speak) and Spanish (speak)
- Must have reliable cell phone and computer at home.
- Must have a minimum internet speed for optimal performance is 10mb down and 1mb up. (No satellite internet is allowed).
- Experience in a highly customer service-oriented environment.
- Strong organizational, written and verbal communication skills.
- Ability to remain calm and helpful even when dealing with upset customers
- Foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience
- Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.
Preferred Qualifications
- Experience in a medical office setting utilizing a computer-based practice management software system.
- High school diploma or equivalent
- Ability to handle high call volume and multi‐task while providing an exceptional customer experience
- Experience in E-Clinical Works or other electronic medical records system such as Epic, Athena Health, NextGen.
- Experience with Avaya telephony platform desired
- Knowledge of and strict adherence to HIPAA
Alert
Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Benefits
Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
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Scheduled Weekly Hours
40Not Specified
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