Lead Budtender

Cookies Retail is a preferred global retail partner of Cookies that will be opening and operating store across the US and beyond.

The Lead Budtender is responsible for leading the Budtender team in partnership with the Hospitality CO-Manager and General Manager (GM).

Directly execute Cookies world class customer experience with the Budtenders through supporting clear goals, comprehensive product knowledge, maintaining high visual presentation standards and driving repeat business through the Cookies loyalty program.

Ultimate goal is to deliver the Cookies customer experience to each and every customer and patient.

Core Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Execute Cookies world class customer experience.
• Provide a friendly and warm welcome to all customers.
• Execute Cookies customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.
• Drive repeat business through local grass roots networking and our loyalty program.
• Support associate onboarding programs, training modules, ongoing leadership development.
• Continuously measure and follow up with all managers and employees on Cookies customer experience and customer first culture by using appropriate tools such as online reviews, customer satisfaction surveys and key KPI’s.
• Work closely with GM and other CO-Managers to set clear sales volume and KPI goals.
• With the GM and Managers to review and analyze KPI’s and apply knowledge/learnings to drive sales volume.
• Help store team to implement all aspects of Visual Presentation including basic store standards, floor sets, ongoing merchandising and product launches.
• Partner with GM and Hospitality CO-Manager on community outreach, press and in-store events.

Qualifications:

Required:

• Passion for and knowledgeable about Cannabis
• Passion for Cookies Culture
• OLCC Permit
• Minimum 2 years’ experience supervising training, quality and customer service in retail.
• Microsoft Office skills in Word, Excel and Outlook.

Preferred:

• Store Management Experience

Competencies:

• Thorough understanding of the Cannabis industry
• Positive attitude
• Strong communication skills
• Leadership and delegation
• Coach, motivate and develop
• Decision making and problem solving
• Conflict resolution
• Teamwork
• Performance management and execution

Supervisory Responsibility:

This person is directly responsible for managing the Budtender team.

Work Environment:

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires long hours and frequent weekend work.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.

Position Type and Expected Hours of Work:

This is a full-time position. This position regularly requires long hours and frequent weekend work.

Travel:

This position may require travel.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (Preferred)
• Leadership: 3 years (Preferred)

Work Location: One location