Member Service Supervisor
Job Posting for Member Service Supervisor at Copart
The Call Center Member Services Supervisor is responsible for leading the call center staff to provide excellent service to customers and to ensure Copart processes are followed under the general supervision of the Office Manager and/or Call Center Manager.
**This is a hybrid position, but on site as needed**
- Complete Daily/Weekly/Monthly Audits
- Plan, allocate and prioritize workload to meet operating requirements
- Establish monitor and ensure adherence to quality and quantity standards
- Measure performance with key metrics such as call abandonment, Average Handle Time, availability, etc.
- Handle Employee/Customer Service Issues
- Recommend organizational adjustments to efficiently and effectively accomplish assigned objectives
- Prepare monthly/annual results and performance reports
- Maintain clean office environment
- Enforce company policy and procedure
- Train staff
- Ability to complete all job tasks for positions supervised
- Travel as needed
- Maintain confidential information/documentation
- This is a 10am-7pm Supervisor shift
Required Skills & Experience:
- 1 plus years of supervisory or Customer Service experience (Candidates from similar industry's encouraged to apply)
- Bilingual (Spanish) Required
- Education: HS degree, some college or more preferred
- Proficient in MS Office Suite
- Ability to work in a fast paced environment
- Excellent communication skills -- written and verbal
- Excellent customer service skills and attitude
- Ability to delegate/prioritize work flow
- Ability to work independently or in a team environment
- Ability to coach, mentor, train staff
- Occasional overtime as needed
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
Job Type: Full-time
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