How much does a Member Services Supervisor make in the United States? The average Member Services Supervisor salary in the United States is $66,131 as of June 27, 2024, but the range typically falls between $60,035 and $73,965. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Member Services Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Member Services Supervisor Salary $54,485 US June 27, 2024
25th Percentile Member Services Supervisor Salary $60,035 US June 27, 2024
50th Percentile Member Services Supervisor Salary $66,131 US June 27, 2024
75th Percentile Member Services Supervisor Salary $73,965 US June 27, 2024
90th Percentile Member Services Supervisor Salary $81,098 US June 27, 2024
25% $60,035 10% $54,485 90% $81,098 75% $73,965 $66,131 50%(Median) Didn’t find job title? Click
Change Search Criteria

What skills does a Member Services Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Professional Development: Professional development refers to continuing education and career training after a person has entered the workforce in order to help them develop new skills, stay up-to-date on current trends, and advance their career.

3.

Service Quality: Service quality is a measure of how an organization delivers its services compared to the expectations of its customers.

Customer Service 24.9%
Professional Development 1.24%
Service Quality 0.97%
Others 72.89%
download asset banner
Facing Salary Structure Challenges? Let Our Expert Guide You
The job market is increasingly challenging. Our whitepaper, Navigating the Challenges of Creating Salary Structures, offers guidance on creating salary structures. Provide your phone number and work email to download the full version.
We will handle your contact details in line with our Privacy Policy. If you prefer not to receive marketing emails from Salary.com, you can opt-out out of marketing communications at any time by clicking unsubscribe.

Job Description for Member Services Supervisor

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Member Services Supervisor.

Salary.com job board provides millions of Member Services Supervisor information for you to search for. Click on search button below to see Member Services Supervisor job openings or enter a new job title here.

Job Openings for Member Services Supervisor

Career Path for Member Services Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Member Services Supervisor, the first career path typically starts with a Managed Care Supervisor position, and then progresses to Managed Care Finance Director.

Additionally, the second career path typically starts with a Member Services Manager position, and then progresses to Member Services Director.

Those that have already made the climb...
Raymond V. Damadian, Chairman of the Board; Acting Principal Financial Officer; Director
FONAR Corporation, together with its subsidiaries, engages in the research, development, production, and marketing of magnetic resonance imaging (MRI) scanners for the detection and diagnosis of human diseases in the United States. The company operates in two segments, Medical Equipment, and Physician Management and Di... More
Fiscal Year Ended in 2022
Not the job you're looking for? Search more salaries here:
See if your skills match up? Check skills for Member Services Supervisor

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Member Services Supervisor salary varies from city to city. Compared with national average salary of Member Services Supervisor, the highest Member Services Supervisor salary is in San Francisco, CA, where the Member Services Supervisor salary is 25.0% above. The lowest Member Services Supervisor salary is in Miami, FL, where the Member Services Supervisor salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Member Services Supervisor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
60035
73965
66131

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
61531
77221
69112
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Member Services Supervisor in the United States. The base salary for Member Services Supervisor ranges from $60,035 to $73,965 with the average base salary of $66,131. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $61,531 to $77,221 with the average total cash compensation of $69,112.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

60035
73965

 

Step 3 of 3

How much should you be paid?

View the Cost of Living in Major Cities

Skills associated with Member Services Supervisor: Inquiry Research/Response, Service Operations, HMO Member Services, Staff Scheduling ...More

Recently searched related titles: Outsourcing Specialist, Digital Learning Specialist

Salary estimation for Member Services Supervisor at companies like : Acute Care Section Apta Inc, NestleProduct Technology Centre, Rma Brokerage LLC

Jobs with a similar salary range to Member Services Supervisor : Journeyman Instrumentation Technician

Member Services Supervisor Salary in United States
Member Services Supervisor Salary Graph, Regional Distribution and Summary