Office Manager - Member Services Iowa
Job Posting for Office Manager - Member Services Iowa at Copart
Office Manager - Member Services
Under the direction of the Sr Manager of Customer Success or Call Center Manager, the Office Manager is responsible for leading the Call Center team to achieve customer service goals and ensure Copart processes are implemented and followed for the Member Services, Member License or National Networks units. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a world class customer experience for customers by implementing and maintaining Copart best practices that meet company policy, quality and service expectations.
Under the direction of the Sr Manager of Customer Success or Call Center Manager, the Office Manager is responsible for leading the Call Center team to achieve customer service goals and ensure Copart processes are implemented and followed for the Member Services, Member License or National Networks units. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a world class customer experience for customers by implementing and maintaining Copart best practices that meet company policy, quality and service expectations.
- Hire, train, develop and motivate staff members
- Manage day to day operations of all positions managed
- Ensure all internal or remote positions meet company standards
- Ensure performance is within company standards
- Provide direction to team regarding administrative duties and goals
- Employee scheduling, time and attendance management
- Ability to complete all job tasks for positions supervised
- Lead team to meet or exceed department goals
- Conduct performance reviews according to company schedules
- Plan and lead meetings per company standards
- Handle employee/customer service issues
- Other duties as assigned
- High School Degree (GED), some college preferred
- Three (3) years call center management or equivalent experience
- Ability to manage local or remote customer service employees
- Computer Proficiency (MS Office Suite)
- Excellent communication skills -- verbal and written
- Excellent customer service skills
- Ability to hire, train and develop employees
- Typing at least 45 Words Per Minute
- Basic 10 Key proficiency
- Ability to multi task in a fast paced environment
- Ability to manage expenses with basic accounting and inventory management skills
- Ability to work in a fast paced environment
- Managing multiple processes for employees
- Conflict management skills
- Valid Driver's license
- Ability to travel as needed
- Bilingual skill a plus
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