What are the responsibilities and job description for the Office Manager position at Copart?
Under the direction of the General Manager or Assistant General Manager, the Office Manager is responsible for leading the office staff to achieve customer service goals and ensure Copart processes are implemented and followed for the Customer Service, Dispatch, and Title Processing functional units. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality and service expectations.
- Hire, train, develop and motivate staff members
- Manage day to day operations of all positions managed
- Ensure all office positions meet company standards
- Ensure performance is within company standards
- Provide direction to team regarding administrative duties and goals
- Employee scheduling, time and attendance management
- Cash handling to include daily bank deposits
- Ability to complete all job tasks for positions supervised
- Lead team to meet or exceed facility goals
- Monitor office supplies inventory and purchase as needed
- Conduct performance reviews according to company schedules
- Plan and lead meetings per company standards
- Handle employee/customer service issues
- Other duties as assigned
- High School Degree (GED), some college preferred
- Three (3) years office management or equivalent experience
- Computer Proficiency (MS Office Suite)
- Excellent communication skills - verbal and written
- Excellent customer service skills
- Ability to hire, train and develop employees
- Typing at least 45 Words Per Minute
- Basic 10 Key proficiency
- Ability to multi task in a fast paced environment
- Ability to manage expenses with basic accounting and inventory management skills
- Ability to work in a fast paced environment
- Managing multiple processes for employees
- Conflict management skills
- Valid Driver's license
- Ability to travel as needed
- Ability to respond to alarm calls as needed
- Bilingual skill a plus
For nearly four decades, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family-it's like coming home.
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