Collections Specialist

Job Description

We have an immediate opening for a Collection Specialist here at Core Force.

Job Summary:

Monitor collection of outstanding receivables and contact customers for payment. Candidate must possess excellent analytical skills and critical thinking and be able to evaluate all account reconciliations and receivables management. You would be working with the credit, cash, and chargeback team both in the US and in India. The ideal specialist will work with the respective India team members and manage their client accounts.

Major Responsibilities include but are not limited to:

Collections:

• Track and resolve outstanding payment issues and generate weekly aging reports in a timely manner.
• Initiate calls and/or correspondence with customers to inquire about outstanding A/R balances.
• Place collection calls and initiate written correspondence to customers.
• Monitor and maintain assigned accounts - customer calls, account adjustments, small balance write off and customer reconciliations.
• Conduct account research and analysis to resolve billing disputes and payment discrepancies.
• Reduce delinquency for assigned accounts.
• Disputing shortages and full invoice shortages
• Validate approved allowances, returns and investigate price discrepancies.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Communicate and follow up effectively with direct manager regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with clients and company staff.
• Weekly and monthly reporting to Clients via email and teams calls.
• Reconcile customer disputes as they pertain to payment of outstanding balances.
• Experience working with factors is a plus.
• Mailing invoices and statements for non-EDI customers

Job Requirements:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Excellent communication skills; written, verbal, and oral communication.
• 3 years with B2B collections, preferably with retail vendors
• Chargeback Experience a PLUS
• Experience with Major Retailers
• Strong math and solid analytical skills are essential.
• Data entry and Excel skills required (VLOOKUP, Pivot tables)
• Deadline oriented and good organization skills.
• Consistent attention to detail and accuracy
• Flexibility to change and learn new processes quickly and the ability to work in a team environment.

Key Accounts:

*Customer base* are big box retailers not limited to: Walmart, Target, JCP, Kohl’s, Costco. Luxury retailers and Dept Stores like Nordstrom, Saks, Macy. Off price and Close Out customers like TJX, Beall’s, Burlington, and Ross Stores. Online retailers include Amazon.com, Wayfair, Shopify and other retailer channels including foreign retailers.

Job Type: Full-time in Edison office

**Salary to commiserate with experience**

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person