What are the responsibilities and job description for the VP – Service Optimization position at Corebridge Financial?
Description: The transition of Corebridge Operations resources to Accenture has aggressive deadlines to ramp up BAU in Operations and will ultimately aid in the achievement of the company’s stated productivity goals. This will include maintenance and optimization of operations data management, workflow, and automation efforts of Operations processes internal to Corebridge as well as those that will overlap between Accenture and Corebridge.
The position will lead the IR ABSS (Annuity Business System Support) team that is critical to maintaining BAU operations support throughout the transition as well as working on transition and post transition projects. Support functions include Data & Reporting, Legacy Admin Support, Production Support, and Workflow Administration. This position will report to the Head of IR Ops.
Responsibilities: Additionally, the incumbent will be responsible for the following activities as it relates to Service Optimization:
- Design & implementation of the Future State Operating Model for Corebridge Operations post Accenture transition
- Rapid review of operations processes and implementation of recommendations to increase process efficiency prioritized by time to deliver and impact to support the transition
- Estimation of various automation efforts working with both Corebridge Operations staff and Accenture to build business case and project plans
Required Qualifications: The incumbent will require a deep understanding of the following:
- Experience redesigning processes and procedures common to Insurance Operations to achieve increased productivity
- Experience with systems and vendors common to Insurance Operations
- Deep knowledge of operations processes and common business rules across New Business, Inforce, Call Center, and Claims for annuities and life insurance
- Deep understanding of workflow systems for insurance operations and experience optimizing workflows with the intent to build automated reporting and implement technology enhancements
- Experience implementing and extracting real value from technology: Ex: Optical Character Recognition (OCR), Robotics Process Automation (RPA), and straight through processing
- Excellent communication skills: Possess the ability to communicate effectively with subject matter experts on the ground while simultaneously able to summarize and provide high level direction to executive management
For positions based in Jersey City, NJ, the base salary range is $170,000-$215,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits.
We are an Equal Opportunity Employer
Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
www.corebridgefinancial.com
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
At this time, Corebridge Financial does not require that individuals be vaccinated for COVID-19 to enter a Corebridge Financial office, except as required by applicable state or local regulations (such as vaccination requirements in New York).candidatecare@aig.com
. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
OP - Operations
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
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