Description
Job Title: Call Center Video Banking Specialist
Department: Call Center
Reports To: Call Center Manager
FLSA Status: Non-Exempt
Prepared Date: February 9, 2024
Grade: 8 ($20.57-$25.72-$30.86)
Location: Onsite- 350 Salem Turnpike
SUMMARY
Under the supervision of the Call Center Manager, and in compliance with established policies and procedures, the Call Center Video Banking Specialist performs a variety of call center related functions, such as assisting members and potential members with their telephone and video banking requests, responding to account related or service problems and directing phone calls to the appropriate area. The Call Center Video Banking Specialist is also responsible for upselling and cross-selling additional products and services to members and potential members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
EDUCATION and/or EXPERIENCE
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to high.
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