Service delivery manager

Service delivery manager

Ideal candidate should have experience in End user support, Service Desk Operation and Service Delivery

Role : Service delivery manager

Location: Santa Clara, CA ( Onsite )

Type: Fulltime

• Good Operation Knowledge of Service Desk and manage team and agent to resolve user issues.

• Plan, design, implement, and support the EUC environment

• Manage the EUC budget and ensure that resources are used efficiently.

• Work with other IT teams to ensure that the EUC environment is integrated with the overall IT infrastructure

• Develop and maintain EUC standards and procedures

• We have a team ( direct/indirect) of approx. 80 resources.

• The EUC IT Operations Manager will need to be able to effectively manage and lead 50 team

More Responsibilities:

• Plan, design, implement, and support the EUC environment, including desktops, laptops, mobile devices, printers, and other peripherals.

• Manage the EUC budget and ensure that resources are used efficiently.

• Develop and maintain EUC standards and procedures.

• Provide support to EUC users and resolve technical issues.

• Work with other IT teams to ensure that the EUC environment is integrated with the overall IT infrastructure

• Good Operation Knowledge of Service Desk and manage team of SD Leads and agent to resolve user issues.

• Ability to work under pressure and meet deadlines.

• Reporting on the EUC environment's performance and metrics.

• Monitor the EUC environment for security and compliance issues.

• The ideal candidate will have a strong understanding of the end-user computing landscape, including the latest trends and technologies.

• They will also have experience with a variety of EUC hardware and software platforms, as well as experience with IT service management (ITSM) tools ( ServiceNow)

• In addition to their technical skills, the EUC IT Operations Manager will need to be able to effectively manage and lead a team, as well as communicate effectively with both technical and non-technical audiences.

• Technical skills: The EUC IT Operations Manager must have a strong understanding of the end-user computing landscape, including the latest trends and technologies. They will also need to have experience with a variety of EUC hardware and software platforms, as well as experience with IT service management (ITSM) tools.

• Leadership skills: The EUC IT Operations Manager will need to be able to effectively manage and lead 50 team. They will need to be able to set clear goals and expectations, provide clear direction, and motivate and inspire their team members.

• Communication skills: The EUC IT Operations Manager will need to be able to effectively communicate with both technical and non-technical audiences. They will need to be able to clearly explain complex technical concepts in a way that is easy to understand.

• Problem-solving skills: The EUC IT Operations Manager will need to be able to effectively identify and solve problems. They will need to be able to think critically and creatively, and they will need to be able to work independently and as part

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field.

• 10-15 years of experience in EUC IT operations.

• Proven ability to manage and lead a team.

• Strong technical skills and knowledge of EUC hardware, software, and services.

• Excellent communication and problem-solving skills.

• Ability to work independently and as part of a team.

o Excellent technical skills and knowledge.

o Ability to manage and lead a team.

o Excellent communication and problem-solving skills.

o Ability to work independently and as part of a team.

o Ability to work under pressure and meet deadlines.

o Ability to stay up-to-date on the latest EUC technologies and trends.

• The EUC IT Operations Manager will report to the leadership team and will work closely with other IT teams

• The ideal candidate will have a Bachelor's degree in computer science, information technology, or a related field.

please help me with below work experience.

SD and DSS understanding -

ITIL Understanding -

SD Tools -

P1/P2- learnings, documentation, communication-

Thanks & Regards

Azmath Ali

Recruiter

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