Collections Specialist

Collections Specialist (Insurance Companies)

Orthocare Medical Equipment (a Division of Corflex Global) is seeking a:

Collections Specialist (Insurance Companies)

Benefits offered: Medical, Dental & Vision Insurance, 401k, Vacation, Sick, Personal Days, Holidays, Birthday Off, Short & Long Term Disability, Company Paid and Voluntary Life Insurance

Physical Location: 700 Lake Ave, Manchester, NH

Hours: 8:30am - 5:00pm

Culture is about people, and our Corflex Global team has helped to build a culture that encourages innovation and delivers quality products and services to our valued customers. As a Veteran owned, family business, we have successfully cultivated a “family-friendly” working environment with generations of families contributing towards the consistent growth of our company.

Position Summary:

Our company is looking for a motivated collections specialist to join our team. Your duties will include processing insurance claims, resolve claim issues, verifying insurance information and verify all necessary documentation is obtained per compliance requirements. A successful candidate should possess outstanding communication and organizational skills, problem-solving and critical thinking skills and goal-oriented.

Job Responsibilities:

• Daily monitoring and processing of outstanding insurance claims.
• Demonstrate strong multitasking ability, to include data entry, processing, capturing details of inquiries, comments or complaints and communicate and coordinate with internal departments. 

• Timeliness of processing all incoming / out-going correspondence for insurance claims. 

• Processes claim rejections and denials to determine next steps. 

• Coordinate client information and process paperwork for billing / collections, either direct system input, document scanning, fax processing or photocopying and forward to appropriate personnel for action. 

• Organize and maintain filing system, client information and billing / collections data in an efficient manner, provides document reporting / retrieval as required. 

• Answer telephones promptly and courteously. Responding to emails and voicemails promptly. 

• Participates in aspects of the company’s quality assurance program

Required Experience and Skills:

• A minimum of 2 years experience in a similar role but willing to train the right candidate.
• Comfortable working with personal goals and measurable results.
• Problem-solving and critical-thinking skills.
• Outstanding communication and interpersonal skills.
• Reporting, Administrative Writing, Microsoft Office, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, strong Verbal and Written Communication
• Safeguard and protect the privacy and security “protected health information” as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPPA”)

Orthocare is proud to be an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Orthocare are based on business needs, job requirements and individual qualifications, without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.