Application Specialist

Application Specialist

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Cornell University, a nationally ranked Ivy League institution, is looking for an Application Specialist to join the Alumni Affairs & Development (AAD) division in Ithaca, NY.

If you are passionate about excellent customer service, have a knack for technical problem solving and data wrangling, and would be excited to work in an environment dedicated to philanthropy and alumni engagement, then the Application Specialist position just may be the perfect opportunity for you.

As an AAD Application Specialist, your primary responsibility is to become the division’s expert on core AAD systems and how they are used to support the division’s fundraising and engagement mission. You will apply key skills in the areas of technical support, data and business analysis, as well as training to support the division in the use and evolution of the systems for which they are responsible. Systems assigned may include Anthology Encompass, Salesforce Marketing Cloud, Perceptive Content, Perceptive Content Composer, and/or PeopleSoft Contributor Relations.

Over the next few years, AAD will undergo a transformational effort to modernize our technology ecosystem and the Application Specialist will play a key role in providing subject matter expertise for their systems and will also have the opportunity to learn and support new fundraising and engagement systems.

Key Responsibilities

• Mastering the use of assigned systems and how they are used to support AAD’s business goals.
• Providing technical and functional support to staff and alumni volunteers on the use of assigned systems.
• Partnering with business areas to explore and leverage system capabilities and implement best practices.
• Collaborating with both business and technical staff to ensure requirements, alternatives and solutions are understood, and that discussion and documentation of requirements, alternatives, and solutions is accurate, clear, and complete.
• Researching & testing new changes and capabilities to ensure systems meet division needs.
• Conducting training (classroom, web-based, one-on-one) and writing documentation to educate staff and alumni volunteers on the use of assigned systems.
• Staying abreast of new capabilities being delivered by vendors in current solutions as well as the broader landscape of potential solutions and working with program areas to test and deploy them as appropriate.
• Providing subject matter expertise to enable the implementation of new solutions and enhancements.
• Understanding data needs and wants and determining solutions to implement them while maintaining the integrity of the data in the system and related systems.
• Performing manual data loads and operational procedures as needed to maintain data and system integrity.
• Maintaining the security and security procedures for assigned systems.

Required Qualifications

• Bachelor's degree in information technology, computer science, or related field with 3-5 years of experience supporting technology systems or equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
• Strong technical expertise and analytical thinking gained from past experience as a software developer, systems architect, database administrator and/or business analyst.
• Expert troubleshooter of complex issues involving multiple information systems with integrations, databases, and business processes.
• Proven ability to work as a member of a team.
• Strong communication skills, both written and verbal. Experience translating customers’ needs to technical staff, and technical concepts to customers.
• Ability to design, implement, and deliver technology training programs to small-to-medium audiences
• Proactively strive to satisfy customers, support coworkers, foster a welcoming and respectful environment, and demonstrate flexibility and initiative on a regular basis.
• Excellent interpersonal skills.
• Ability to work independently with minimal supervision.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Must be able to prioritize across multiple and simultaneous activities; estimate resource requirements.

Rewards and Benefits

Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. Benefits include:

• Comprehensive health care options
• Access to wellness programs
• Employee discounts with local and national retail brands
• Generous retirement contributions
• Leave provisions including three weeks of vacation and 12 holidays
• Impressive educational benefits including tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program
• Learn more about benefit opportunities

This position is based in Ithaca, NY with hybrid work arrangements.

No Visa Sponsorship is available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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