What are the responsibilities and job description for the Call Center Representative (R) position at CornerStone Staffing?
Now Hiring Call Center and Chat Agents! This company focuses on providing quality customer service for their environmental - friendly household products.
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Job Title: Customer Care Agent
Location: Coppell, TX_ (On-Site)_
Pay: $18.00 / hour
Schedule:
- Available between 8am -8pm on Monday - Friday, must work 2 Saturday's a month
- Must be able to ALWAYS work 10 hour shifts on the first and last day of the month, even if it falls on a Sunday. Otherwise, you have Sunday's off.
- Flexible for OT due to the business needs and peak season.
Job Details:
- Assist Sales Consultants and Customers in a call center environment
- Communicate via phone, email and chat
- Provide information regarding products, specials and promotions
- Assist with light technical support
- Update Sales Consultants' and Customers' information in the system; including addresses, billing and orders
- Answer questions and resolve issues that may arise with shipments or returns
- Support the needs of the Sales Consultants and Customers.
Requirements:
- 2 years of Call Center experience required
- Bilingual Spanish is a BIG PLUS!
- Experience communicating via phone and email.
- Ability to handle escalation calls and resolve issues.
- Light technical support experience.
- Able to work in a high volume and fast paced environment.
- Strong typing, data entry and computer skills.
- Ability to compose a professional, business email.
Perk of job:
- Great work environment!
- Temp to hire opportunity!
- Opportunity for growth and advancement into other departments!
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Call Center: 2 years (Required)
Ability to Relocate:
- Coppell, TX: Relocate before starting work (Required)
Work Location: In person
Salary : $18
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