What are the responsibilities and job description for the Customer Service Representative (FW) position at CornerStone Staffing?
Do you have excellent customer service experience? Do you come from a mortgage background and have a desire to assist others in need?
We have an excellent position for you with a successful and well know Financial Institution!!!
Job Title: Customer Service Representative
Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA
Pay: $18-$21/hr - depending on experience
Schedule: Monday - Friday, 8am - 5pm
Duration: 90 Days
Job ID: 145443
Job Description: The Customer Relations Call Center Specialist is responsible for fielding in-bound calls from customers in the servicing of their mortgage and will be responsible for providing excellent service and knowledgeable responses to resolve customer concerns
Responsibilities Include:
- Answer internal and external calls from the message center and respond to customer requests in a timely manner
- Compare all possible customer service solutions and decide which solution best meets their need and circumstances
- Effectively provide prompt, accurate, and professional responses to customer inquiries
- Complete escrow analysis, payoff requests, and handle credit bureau disputes
- Manage account maintenance changes within servicing system
- Adhere to operational controls, including; legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets
- Adhere to all regulatory requirements by explaining policies and procedures courteously and patiently
- Strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service
- Various duties as assigned
Job Requirements
· 1 years of experience in Mortgage Servicing
· Must be able to work in a high volume call center with frequent distractions
· Provide quality interactions with internal and external sources
· Input data and verify information
· Excellent verbal communication skills able to communicate extensively, effectively and being empathetic to our customers
· Excellent written communication skills
· Excellent customer service
· Good organizational skills
· Excellent problem solving skills
· Solid analytical skills
· Execute and prioritize multiple tasks
· Professionalism
· Ability to work independently in a high volume environment
· Proficient in Microsoft Office
· Must be an efficient and effective listener
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Education:
- High school or equivalent (Required)
Experience:
- Mortgage servicing: 1 year (Required)
- Call Center: 1 year (Required)
Work Location: In person
Salary : $18 - $21
