Customer Support Representative (F)
Job Posting for Customer Support Representative (F) at CornerStone Staffing
Job Overview:
CornerStone Staffing is seeking 2 Customer Support Representatives to join a large, reputable pharmaceutical company in Cary, NC. If you are experienced in a high volume call center setting and are familiar with medical terminology this job is a great opportunity for you! Apply now!
Title: Customer Support Representative
Location: Cary, NC
Schedule: Monday through Friday; must be able to work a 8hr shift between 8am-8pm EST.
- Training schedule is 9a-7pm EST for 6 weeks
- Primary work schedule 11:30am-8pm
- Once training is complete official work schedule will be given
Responsibilities:
- Handle incoming calls to address non-clinical questions about prescription status or financial information.
- Manage calls to arrange medication deliveries and payments, ensuring accurate customer information for timely package delivery.
- Respond to customer inquiries or direct them to the appropriate staff for quick resolution.
- Update progress notes to keep team members informed about referral status.
- Use the management system to answer questions about refills, prescription status, insurance, and invoices.
- Address patient questions during refill scheduling and transfer them to the clinical team (pharmacists and nurses) when needed.
- Report any adverse events or product complaints to clinicians to ensure patient safety.
- Perform other duties as needed, depending on team or program requirements.
Qualifications:
- HS Diploma or GED required
- 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
- Strong professional and empathetic verbal and written communication skills
- If offered the position - Drug Screen is required
Job Type: Full-time
Pay: $20.40 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to Commute:
- Cary, NC 27513 (Required)
Ability to Relocate:
- Cary, NC 27513: Relocate before starting work (Required)
Work Location: In person
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