Customer Support Representative (F)

Cary, NC Full Time
POSTED ON 5/21/2024

Job Overview:

CornerStone Staffing is seeking 2 Customer Support Representatives to join a large, reputable pharmaceutical company in Cary, NC. If you are experienced in a high volume call center setting and are familiar with medical terminology this job is a great opportunity for you! Apply now!

Title: Customer Support Representative

Location: Cary, NC

Schedule: Monday through Friday; must be able to work a 8hr shift between 8am-8pm EST.

  • Training schedule is 9a-7pm EST for 6 weeks
  • Primary work schedule 11:30am-8pm
  • Once training is complete official work schedule will be given

Responsibilities:

  • Handle incoming calls to address non-clinical questions about prescription status or financial information.
  • Manage calls to arrange medication deliveries and payments, ensuring accurate customer information for timely package delivery.
  • Respond to customer inquiries or direct them to the appropriate staff for quick resolution.
  • Update progress notes to keep team members informed about referral status.
  • Use the management system to answer questions about refills, prescription status, insurance, and invoices.
  • Address patient questions during refill scheduling and transfer them to the clinical team (pharmacists and nurses) when needed.
  • Report any adverse events or product complaints to clinicians to ensure patient safety.
  • Perform other duties as needed, depending on team or program requirements.

Qualifications:

  • HS Diploma or GED required
  • 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
  • Strong professional and empathetic verbal and written communication skills
  • If offered the position - Drug Screen is required

Job Type: Full-time

Pay: $20.40 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person

Ability to Commute:

  • Cary, NC 27513 (Required)

Ability to Relocate:

  • Cary, NC 27513: Relocate before starting work (Required)

Work Location: In person

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