Job Title : Director, Client Success - Behavioral Health
Reports to: Vice President Client Success, Behavioral Health
FLSA Status: Full Time, Exempt
Wage:
Job Description:
The Director of Client Success will oversee the Account Management and their day-to-day activities as they relate to the revenue cycle activities and performance for our client practices to ensure a successful client experience. Directors of Client Success will focus on establishing and maintaining successful client relationships that focus on KPI’s, acting as an escalation path for practices and Account Managers. Additional focus will be on supervising a multidisciplinary team of people, identifying, and analyzing trends, and developing detailed plans of action to resolve problematic client issues. Monitor client health scores by evaluating financial trends month over month. Periodic calls to check in on client satisfaction.
Responsibilities:
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Requirements/Qualifications
1. Blended 4-6 years of experience in high volume billing and collections, and customer service in the substance abuse and mental health industry
2. AS degree or equivalent
3. Experience in supervising staff and overseeing workflow functions
4. Proven leadership capabilities
5. Proven track record with KPI development and implementation
6. Extensive knowledge of medical billing/coding, front office procedures and revenue cycle management
7. Strong understanding of various insurance carriers
8. Exceptional written, verbal and interpersonal communication skills
9. Excellent presentation skills
10. Professional demeanor required
11. Ability to prioritize and manage multiple responsibilities
12. Proficiency using Microsoft Office products
Competencies
1. Project Management
2. Problem-Solving/Analysis
3. Ethical Conduct
4. Collaboration
5. Personal Effectiveness/Credibility
6. Communication Proficiency
7. Technical Capacity
8. Leadership
9. Strategic thinking
Supervisory Responsibility
This position does have supervisory duties
Work Environment
This job operates in a remote work environment. This role routinely uses standard office equipment, monitors, and laptop.
Travel
This position may require some limited travel
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits: As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long-term disability coverage, life insurance, retirement plans, paid time off and paid holidays.
Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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