Account Mgr I

Pay & Benefits

Pay depending on experience ranges from Min: $29.50hr to max $35.00hr

SUMMARY:

Reporting to the Transportation Manager, the Account Manager is responsible for the management of the accounts with regards to customer satisfaction, profit margin, quality and safety. He/ she builds and maintains relationship with customers, subcontractors and other vendors, i.e. security, furniture vendors, construction contractors and facility management.

He/she also manages account personnel to be in compliant with all company’s policies and procedures. Account Manager is also responsible for reporting and escalating any related issues about account to Transportation Manager.

Account Manager is responsible for large sized moves and install projects where an Account Manager is required. He/she oversees large move and install crews to complete projects for commercial customers. He/she also trains staffs to ensure quality work is performed. Responsible to insure the customer’s complete satisfaction. This role also includes managing staff function of up to 60 direct reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Obtains daily work assignments from onsite Project Manager & Administrative staffs.
• Ensure all projects and work orders are staffed properly.
• Review daily, weekly and monthly work orders and projects with Transportation Manager, on site security, facilities and any other vendors involved.
• Responsible for scheduling security guards where needed.
• Attend weekly review with customers, facilities and securities.
• Develop best practices and resolve issues reported.
• Develop and maintain customer’s onsite requirements for policies, procedures, safety and securities.
• Ensure all assigned onsite personnel are properly trained regarding customer’s policies, procedures, safety and securities.
• Responsible to report all violations of company policies and customer’s requirements.
• Responsible to collect and report required data for customer’s KPI for quarterly business reviews.
• Must be qualified to do light rigging of heavy and bulky machines up to 5000 lbs.
• Attend weekly transportation coordination meeting with Operations Management.
• Train employees in different roles, such as coordinators. May have up to 60 direct reports for the large size customer.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

• ORGANIZATION SKILLS - Organization and project planning skills with ability to juggle multiple assignments and tasks.
• LANGUAGE SKILLS - Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets. Ability to speak and communicate well in English with customers and coworkers.
• MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to read and correctly interpret the legend on installation drawings and read both standard and metric tape measures.
• REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• LEADERSHIP - Strong interpersonal and leadership skills.
• SERVICE ORIENTATION – Applies effective interpersonal and problem solving skills when responding to the customer.
• OTHER DUTIES:
  • Problem solving and strong decision making skills
  • Must be familiar with and able to train others using various moving equipment and its proper usage such as dollies, carts, pads, straps, pallet jacks, forklifts, ramps, lift gates, and all specialty equipment including but not limited to roll-a-lifts, Genie lifts safe jacks, J bars, etc., etc.
  • Must be familiar with basic systems furniture nomenclature and be able to identify upon sight, the major lines of the three major manufactures; Steelcase, Herman Miller and Haworth.
  • Must be familiar with project management reports such as Gantt and Pert charts and understand and interpret cut sheets.
  • Must be able to produce detailed inventories of all goods exposed to on O&I and install projects.
  • Must be able to accurately estimate small move and install projects to determine manpower, trucks and equipment necessary to complete the tasks required.
  • Must be familiar with the Corovan Order Entry System and be able to perform planning & dispatch functions if necessary.
  • Must be able to produce red-line and stick drawings. Has an understanding of space planning fundamentals and building Code.
  • Must be able to conduct a customer pre-move meeting, post destination signage and communicate all standard move and install protocol to the customers.
  • Must be familiar with laboratory moving including packing of lab equipment, fine tune and detail work, PC disconnect and reconnect and must possess good customer service skills.
  • Must be familiar with the O&I (Office & Industrial) move process and understand the move labeling and directional signage.

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree in Project Management or Business Administration; and/or (6) six years related experience and/or training; or equivalent combination of education and experience.
• Valid California driver’s license is required.
• Valid driving record that meets the company’s insurance carrier’s requirements.
• Advanced in Microsoft applications, including Word, Excel and PowerPoint is required.
• Must have five (5) years of warehouse experience using various moving equipment and its proper usage such as dollies, carts, pads, straps, pallet jacks, forklifts, ramps, lift gates, and all specialty equipment including but not limited to roll-a-lifts, Genie lifts safe jacks, and J bars.
• Demonstration of experience providing leadership or guidance to other employees in a labor oriented environment is required.

PRIMARY LOCATION:

Orange County, Los Angeles

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

• Walking: May require walking primarily on a level surface, but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
• Handling: Seizes, helps or works with hands.
• Lifting: Proper lifting techniques required. May include lifting up to 75 pounds, and pushing or pulling up to 150 pounds throughout the day. May also include climbing or descending stairs while carrying goods up to 50 pounds.
• Reaching: Extends hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
• Standing: Remains in standing position if required to perform various functions of the job.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Vision: Reads paperwork and records on the computer.
• Talking: Communications by phone and in person.
• Sitting: Sits at desk. Sits for long periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The performance of this position may occasional require exposure to the manufacturing, assembly and construction areas and under certain conditions require the use of personal protective equipment such as safety shoes, safety glasses with side shields and/or hearing protection. This list is not all inclusive.

• Temp/Weather: Works in either 1) Office environment - for the most part ambient room temperatures, lighting and traditional office equipment, and 2) Warehouse – may be exposed to cold temperature, and 3) Outside - may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.
• Noise: Works in office, warehouse or outside environment, with constant or intermittent noise.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time, exempt, permanent position with a minimum expectation of 40 hours per week. Employees might be required to work late evenings or weekends depending on the business needs.

TRAVEL:

This position required 10% of time to travel around the local area. A valid CA Driver’s License is required for this position.

AAP/EEO STATEMENT:

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)