Housing Coordinator Assistant

Housing Coordinator Assistant Our Long-Term Housing division is looking for dedicated Housing Coordinator Assistant to join our Customer Care Department. The Customer Care team at ALE works closely with families while in temporary housing. Housing Assistants serve as liaisons between policyholders, landlords, vendors, and internal departments. From guiding families through details of their temporary lease to communicating with landlords, our Housing Assistant provides support during the family’s seamless temporary housing process. The Housing Assistant position is a full-time opportunity, requiring a Monday-Friday 9am-6pm work schedule. Candidates for this position must have exceptional customer service experience and the ability to work on many tasks simultaneously. In this position, you should expect to: Maintain a daily tracking log of file assignments using tasks including detailed notes of verbal and written correspondence (documenting names/phone numbers of conversations held). Process lease extensions. Process file move outs & obtain a signed copy of ALE’s notice to vacate from our landlord’s using all communication means necessary. Secure last-minute lease extension with landlords per the direction of the adjuster. Confirm furniture pick up dates with vendors. Send welcome letter to clients introducing move out team members. Correspond with clients to determine housing status. Support Housing Coordinators by filling in as a back up during planned/unplanned absences. Assist Accounting Department in following up on uncashed checks to be reissued. Correspond with landlords and collaborate with the Accounting Department on rent check inquiries/discrepancies. Receive and submit landlord address changes – making clear and accurate notes in ACT. Collect and input new landlord data in to ACT. Not limited to above and assists when necessary on the day to day move out and extension process. Not limited to above, assists when necessary in other general areas of the department. The ideal candidate will have: Three years of customer service experience, office/phone experience preferred. Experience and comfortability with Microsoft Word, Excel, and Outlook. Experience working with a database is a plus Excellent verbal and written communication skills. The ability to stay organized and multi-task. Problem solving and critical thinking skills. Benefits & Perks Medical, Dental & Vision benefits available the 1stmonth after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations #LI-KW2  #LI-Hybrid  #LI-Corpay #INDOPS