Customer Service Associate - Client Care

Looking for a job that's more than just a job? You're in luck!

Corporate Coffee Systems is hiring, and we want YOU to be part of our Top-Notch Customer Service Team!

Corporate Coffee Systems is a leading New York metropolitan coffee and refreshment supplier which provides a world-class product line and the latest technology to bring that coffee-house feeling to its clients in the tri-state area. We specialize in a full line of name brand refreshment products and business supplies that you can trust.

Here’s what you’ll be doing: Reporting to the Client Care Manager at our Westbury, NY location, the ideal Client Care Associate will bring their customer service skills and experience to (but not limited to):

· Answer incoming client calls, take and process orders, and support ACD/Chatlines for prompt intake of orders, inquiries, complaints and client requests

· Assist clients and related departments with order tracking and shipping information, supporting all departments/teams with the order fulfillment cycle, including all order/service-related communications

· Generate order forms in collaboration with Sales Dept. for accounts use of new order submittal

· Arrange service calls and problem-solve client issues

· Research/confirm missed shipments, refusals, mis-picks and returns, along with maintenance of client contact information integrity within the order database.

· Maintain open lines of pre-emptive communications pertaining to credit issuance/validation, backorders, missed stops, today’s install, service calls on hold and accounts in collections status.

· Maintain organized COI department files, updated special handling territory portfolios and auto weekly, biweekly and monthly water tracking account calendars.

· Monitor top 30 account order history for daily outreaches in securing orders.

Our Client Care Department is a valued partner, playing a pivotal role in delivering excellent customer service, significantly impacting our customer relationships and satisfaction. If you are a customer service Star, come shine at Corporate Coffee Systems!

What Else?

· You’ll need a minimum of 1 Year Call Center Customer Service experience (in a refreshment and/or office supply is a plus).

· Excellent oral and written communication skills, with ability to follow instructions.

· Exhibit excellent professionalism and telephone etiquette with clients, managers and team members

· Ability to resolve low-priority issues without supervision.

· Eagerness to continually increase your knowledge and understanding of Corporate Coffee Systems products, their functionality and use.

· Working knowledge of MS Office applications, including Excel and Outlook.

· High-energy, flexible, self-starter, hands-on, and comfortable working individually and in a team environment.

· We offer a great opportunity and potential for additional commission-based compensation.

· Hours are Monday – Friday, 8:30am – 5:00pm. If you can start in August, you’ll be in time to enjoy our Summertime schedule/hours, allowing an early close on Fridays!

At Corporate Coffee Systems, we believe in inclusivity. Everyone is welcome here, no matter who you are or where you're from! We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. EOE. No Agencies or phone calls please.

Job Type: Full-time

Pay: $20.00 per hour

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $20