What are the responsibilities and job description for the D2C Sales Representative position at edix/CX_1/?
- Act as an entry-level Sales Representative through Zendesk contact portals
- Provide Customer Service for current and future Service offerings
- Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization
- Maintain professional internal and external relationships that meet Corsair’s core values
- Guide visitors to the appropriate resource in the most efficient manner if additional expertise is needed
- Maintain composure with escalated or difficult customers, utilizing active listening and de-escalation method
- Aptitude and interest in constantly seeking ways to improve the customer sales experience
- Assists with special projects and other duties as assigned
- Identifies opportunities and solutions that improve current methods and actively participates in the changes of a constantly evolving team
- PC building experience required
- 1 years Customer Service experience
- Experience in a multichannel (phone, email, CRM, live chat)
- Exceptional written and verbal communication skills
- Language skills: Fluent in English. Bilingual is a plus
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