District Manager

POSITION SUMMARY:

Position is responsible for the overall satisfaction of the customer experience, the overall operational and technical functions with assigned office(s) with up to 50 full-time associates (subject to change), possibly including an office that has a Branch Manager or Supervisor resident; ensure compliance with company best practice standards; ensure consistent delivery of CorVel’s quality services; responsible for the staffing and training needs of the office(s), profit margins, long-term growth and budget preparation on an annual basis. Responsible for ensuring operations are within service level agreements. Position will hold regular 1:1 meetings with their direct reports, and ensure all managers are also conducting regular 1:1s with their employees. Position is ultimately responsible for district work product and employee performance. Responsible for hiring, developing, discipline and terminations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions include, but are not limited to the following:

• Responsible for overall operational performance of assigned office(s)/locations, including but not limited to: recruiting, hiring, associate performance, quality of service provided, customer satisfaction and results
• Set branch objectives, establish policy and procedures to assure compliance to best practices, state regulations and client service requirements
• Ultimate responsibility for District performance: must understand all positions within the District and lead District employees to achieve performance goals.
• Ensures highest level of customer service is delivered to all clients; conduct regular 1:1 meetings with direct reports
• Set District objectives, establish policy and procedures to assure compliance to best practices, state regulations and client service requirements
• Monitor and improve efficiency of office operations
• Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management
• Assist with sales calls and service expansion on potential and existing customer(s)
• Responsible for management and dashboard reports
• Evaluate and recommend continuing professional education of office personnel
• Ensure adherence to company policies
• Lead by example – provide support, guidance, leadership and motivation to promote maximum performance and protect operations by keeping sensitive information confidential
• Function as an exemplary local corporate neighbor/partner
• Requires regular and consistent attendance
• Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (“IIPP”)
• Must be able to travel overnight to attend meetings
• Performs other duties, as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Bachelor’s Degree in Business Administration or related field is preferred
• At least 4 years prior, related experience required; demonstrated progressive leadership preferred
• Strong proficiency in Microsoft Office Suite is required
• Excellent written and verbal communication; demonstrated ability to provide superior service to internal and external stakeholders
• Sense of urgency and ability to multitask in a dynamic, fast-paced environment

About CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publically traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.