What are the responsibilities and job description for the Store Manger position at Cos Bar Retail, LLC?
Store Manager
Mission: Deliver the World’s Best Luxury Beauty Buying Experience
Reports To: Director of Stores
Classification: Exempt
MAIN JOB OBJECTIVE
Our Store Managers are responsible for the hiring, training and the development of their teams. They will generate sales through the team by delegating duties, coaching, motivating and surpassing all customer expectations by delivering a best in class level of service. This position also collaborates with the Marketing Team to ensure that store events are well planned and properly executed.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
Mission: Deliver the World’s Best Luxury Beauty Buying Experience
Reports To: Director of Stores
Classification: Exempt
MAIN JOB OBJECTIVE
Our Store Managers are responsible for the hiring, training and the development of their teams. They will generate sales through the team by delegating duties, coaching, motivating and surpassing all customer expectations by delivering a best in class level of service. This position also collaborates with the Marketing Team to ensure that store events are well planned and properly executed.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Achieving and exceeding the store’s sales goals
- Analyze and review goal achievement on daily basis & develop strategies to improve Beauty Specialists performance
- Provide guidance & tools to Beauty Specialists in creating a unique approach to clienteling
- Training all new staff
- Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times
- Partner with Human resources to handle performance issues quickly and effectively
- Manage the scheduling of the Beauty Specialist to ensure adequate coverage
- Drive and achieve individual and team objectives and be accountable for service level within the team.
- Respect Cos Bar standards in terms of behavior and follow the company’s policies and procedures
- Communicate effectively with the Corporate Office, Buyers, Store Directors and the Leadership Team, and filter pertinent information to your Beauty Specialists
- Meet all deadlines determined by the Corporate Office, Buyers and Marketing Team
- Assume responsibility for all related operational functions of the store
- Maintain proper inventory levels and communicate with the Buying Team on a weekly basis your stores particular needs
- Merchandise the sales floor and keep non-sell areas organized according to the company standard
- Maintain the Visual standards to ensure your store is current and compliant with company guidelines
- Create an innovative environment for visual merchandising discussions and execution
- Maximize Cos Bar’s footprint in the community ~ be a Community Ambassador
- Collaborate with local organizations to identify opportunities in the community to gain new business
- Work closely with Marketing and Store Directors to maximize the stores social media presence
Supervisory Responsibility
This position has direct supervisory responsibilities and serves as a coach and mentor for other positions in the department.
Work Environment
This job operates in a retail environment with merchandise displays and items available for purchase in inventory.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a retail store position, and hours of work and days may vary depending upon business needs. This position regularly may require long hours and frequent weekend work not excluding holidays.
Travel
This position may require some travel based on business needs.
AAP/EEO Statement
Cos Bar Retail provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cos Bar complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Cos Bar Retail expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cos Bar’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED
Education:
- Bachelor’s degree preferred in business or related discipline
Work Experience:
- 3-5 years’ experience in luxury retail store management
- Strong verbal and written communications skills
- Must be an excellent organizer and problem solver with strong management skills
- Proven track record of strong selling skills
- Possess strong interpersonal skills to communicate with confidence to both internal and external customers
- Proven experience in a fast-paced environment
- Strong people and managerial skills
- Strong knowledge of luxury skincare/fragrance and cosmetics industry
- Preferred experience and knowledge of all Microsoft software (ie. Excel, word etc.) and email (Outlook), POS (Counter point)
COMPETENCIES REQUIRED
- Strategic Ability
- Supporting Vision & Purpose
- Customer/Client Focus
- Sound Business Judgment
- Leadership
- Decisiveness
- Financial Management
- Performance Management
- Entrepreneurial Mindset
- Motivating Others
- Drive for Results
- Dealing with Ambiguity
- Integrity and Trust
- Delegation
- Flexibility
- Ethical Conduct
- Communication Proficiency
- Detail Oriented
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