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Position Summary

The Director of Gas Operations’ responsibility is providing direction and management for all Gas Operations activities including resource management, system maintenance, new construction, system operations/dispatch, compliance, and regulatory affairs.

Primary Position Responsibilities

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  Ensures the safety and reliability of the CoServ natural gas delivery system in accordance with company policy, applicable regulatory requirements, and current industry standards.

• Ensures compliance with Gas Employee Handbook, Gas Employee Safety Handbook and city, state, and federal regulations.
• Provides direction and leadership to those engaged in performing meter sets, customer connects, disconnects, high bill complaints leak investigations, reads and other service type work.
• Provides direction and leadership to those engaged in performing construction and maintenance of the company gas system.
• Provides direction and leadership to those engaged in performing compliance and pressure control functions on the company gas system.

• Provides direction and leadership to personnel and activities as related to first response to damaged lines, outages, and disasters on an emergency basis.

• Provides direction and leadership to those who perform audits on company and contract personnel for assurance of compliance with company Operator Qualification Program.
• Provides direction and leadership to those who perform damage prevention functions.
• Provides direction and leadership to who perform pipeline safety compliance and technology functions.
• Member of the company Utility Operating Council which is responsible for reviewing and updating the company Operations Manual.
• Member of the company Standards Committee which is responsible for developing operational and construction standards.
• Member of the GIS Steering Committee which is responsible for providing direction for the company GIS system.
• Proposes technology solutions for operational items and works with IS/IT for research, development, and implementation.
• Responsible for assuring all state and federal pipeline safety reports are submitted accurately and on time.
• Responsible for the development and ongoing monitoring of the department’s operating budget and the correlation of financial and operational information.
• Responsible for the departmental Emergency Response Plan including updates and assignments.
• Responsible for each departments Employee Development Plan including management and implementation of the plan.
• Responsible for the Company SCADA system and operations of the company piping system.

• Ensures work performed by employees meets the requirements of the Company’s Operations Manual and is performed by qualified and certified individuals.

• Maintains relationship with city, county, and state officials.
• Assists the Sr. Vice President- Field Operations on strategic planning.

• Complies with established CoServ Safety and operating rules, procedures, and guidelines. Responsible for reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines. Responsible for reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

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  Ensures member and customer complaints are resolved promptly and professionally.
• Responsible for accurate as-built and invoicing closing process through the accounting department for construction and service projects.
• Reviews reports and scorecards regarding employee performance and adherence to standards and good practices.
• Actively promote CoServ’s objectives, plans, programs and goals.
• Attends meetings, conferences, schools, and workshops to maintain and increase knowledge about utility best practices.
• Attends CoServ University training as required.
• Identifies staffing needs and recommends training sources. Coaches and directs learning through direct involvement and reinforcement.
• Monitors performance and conducts performance planning and review sessions consistent with established time frames and guidelines.
• Ensures proper use and maintenance of all assigned fleet vehicles to department personnel.
• Performs other duties and activities as directed.

Supervisory Responsibilities

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  Direct Reports:
  • Gas Systems Operator Manager
  • Gas Compliance Manager
  • Construction Supervisor - Gas
  • Gas Meter Reading Manager
  • Gas Operations Administrator
• Supervises professional, skilled trades and administrative personnel.

Position Requirements

Education and Certifications Required

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  High School Diploma or G.E.D. equivalency.
• Bachelor’s degree or equivalent work experience in the gas utility industry.

Education and Certifications Preferred

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  Management Internship Program (MIP)- NRECA.

Experience Required

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  A minimum of (10) years of experience in the gas utility industry with a minimum of (5) years of supervisory experience.

Skills and Abilities Required

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  Excellent oral and written communication skills.
• Excellent decision-making and interpersonal skills.
• Proven planning, organizing and leadership traits.
• Budget planning and execution experience.
• Participative management type-advocates team concepts.
• Ability to develop and maintain great working relationships with diverse personalities.
• Ability to be decisive while recognizing and supporting the organization’s preferences and priorities.
• Results oriented leader with the ability to balance other business considerations.

Physical Requirements

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  Requires flexibility to work irregular hours.
• Indoor and outdoor working environment.
• Operates office equipment.
• Ability to lift a minimum of 25 pounds.
• Requires frequent sitting, standing, walking, bending, and reaching.

Other Requirements

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  Must have and maintain a valid Texas Driver’s License.