Job Posting for Client Concierge at Cosmetic Physician Partners

We are in search of a Client Concierge to join our experienced team at

At our clinic, we prioritize a positive culture, and finding the right individual to collaborate with us is crucial. Excellent patient care is our priority with a team approach to service. The right candidate is polished, friendly, motivated, and emotionally and professionally mature.

We believe our staff are the secret to our success and we strive to create an environment where our people are appreciated, engaged, supported, and rewarded.

Founded by a board-certified plastic surgeon, our mission is to blend state-of-the-art medical technology with a dedication to patient outcomes. With a well-established patient population, our medical spa has a set of comprehensive service offerings, including but not limited to plastic surgery, laser treatments, skin care products, injectables, aesthetician treatments, and nonsurgical fat reduction.

Job Overview

The Clinic Concierge (CC) is a foundational role for the business. This is a full-time position through which you will be on the front lines helping clients look and feel their best through safe, proven, and transformational nonsurgical cosmetic services. You will be directly responsible for educating patients about the services that we provide while following up on leads via inbound/outbound telephone calls, web inquiries, and email. You will play a pivotal role in patient acquisition and retention. Your mission is to provide an exceptional experience for new patients while supporting clinic operations.

Essential Personal Qualifications

Excellent personal, customer service, and telephone skills
Articulate verbal communicator and active listener with strong emotional acumen
Reliable and able to show up to work on time, consistently
Ability to remain calm and professional under stress
Function as our practice ambassador and steward a positive message while building guest relations
Anticipate guest’s needs and respond promptly. However busy, acknowledge all guests as they enter the premises
Enjoy working with people with the ability to maintain positive guest relations by resolving complaints and ensuring satisfaction
Ability to multi-task with attention to detail
Self-motivated, goal-oriented, and confident

Required Education/Experience

At least 1 year of experience in a sales role with a focus on outbound phone calls
Experience in the aesthetics industry is a plus but not mandatory
Experience with KPIs and quota attainment
Familiarity with EMR systems is preferred
Proficient computer skills, multitasking abilities, and adaptability in a fast-paced environment

Essential Job Functions:

Retrieve and respond to all new patient requests from e-mail, phone, referrals, messenger sites, and patient portals in a quick and timely fashion
Cultivate patient relationships via phone and web/text communication
Schedule and confirm consultation and treatment appointments, consistently follow up on leads, update EMR, and maintain detailed records
Qualify new patients and provide education on our services and products
Review new patient paperwork either in person or online (EMR system) to ensure all documentation has been received and completed correctly and online consent forms have been completed
Effectively communicate treatment protocols, benefits, features, and limitations
Conducting confirmation calls, follow-up emails, and post-treatment consultations
Demonstrate proficiency in all clinic services and products
Generate new patient leads by establishing relationships with external businesses and referral sources
Utilize strong communication and sales techniques to schedule appointments and achieve KPIs
Adhere to lead management standards to maximize growth initiatives
Maintain flexibility in working hours, including evenings and weekends
Comply with HIPAA and OSHA guidelines
Act as a valuable support for providers in retention efforts, conflict resolution, and customer service
Educate and inform patients on pre-treatment preparation and post-treatment care while coordinating surgery patients with non-surgical treatment plans
Enhance scheduling and consistent follow-up to neuromodulator appts and facials
Daily cross-coverage of the reception area including answering incoming calls, making appointments, greeting patients, and ensuring a smooth flow of operation and customer satisfaction
Oversee the flow of waiting areas, monitor patient wait time communicate delays to patients and staff
Help to Maintain a neat and clean waiting area and front office area
Regularly attend, participate in, and support training and staff meetings
Stay fully informed and abreast of all financing options available
Assist with marketing efforts including, but not limited to, social media, community outreach, networking, and the coordination of internal events on a regular basis
Handle and resolve patient complaints in a professional manner
Assist in training of all employees when needed
This role may require travel during the initial training period. This role may also require external local marketing efforts

Benefits

401K with company match
PTO
Medical, Dental, Vision and additional insurance
Much more!

Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Powered by JazzHR

GQRqhxIz6b

Concierge

Integral Senior Living -

Sparks, NV

View Job Details

Concierge

Cosmetic Physician Partners -

Reno, NV

View Job Details

Studio Concierge

AC Cabinets and Design LLC -

Reno, NV

View Job Details

Apply for this job

Receive alerts for other Client Concierge job openings

Salary.com Estimation for Client Concierge in Reno, NV

$34,176 - $43,428

For Employer

Looking to price a job for your company?

Price This Job

Client Concierge

Job Posting for Client Concierge at Cosmetic Physician Partners

Sign up to receive alerts about other jobs that are on the Client Concierge career path.

Sign up to receive alerts about other jobs with skills like those required for the Client Concierge.

Job openings at Cosmetic Physician Partners

Not the job you're looking for? Here are some other Client Concierge jobs in the Reno, NV area that may be a better fit.

We don't have any other Client Concierge jobs in the Reno, NV area right now.