Luxury Appliance Technician Support

Cosmo is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. We will turn dream kitchens into realities for more consumers than ever before. The kitchen is the heart of the house, and few things are better than having a happy home. Our goal is to transform the kitchen by seamlessly integrating performance, technology, and design to advance the kitchen beyond mere form and function. With our products, we want to inspire people to come together and create unforgettable moments.

We’re looking for team members who think big, move fast, work smart, and have a desire to do things better. We are interested in hiring great team members who want to learn, grow, and succeed in a fast start-up environment

As a successful Appliance Warranty Administrator and Technician Support , your primary duties are:

• Book warranty repair orders and submit claims of manufacturer warranty.
• Become the expert within our company of the technical aspects of our major appliances
• Manage and delegate repair to outsourced technicians.
• Provide technical support to outsourced technicians
• Coordinate repair appointment scheduling between consumers and repair centers
• Maintain payables schedules; service contract claims submission and follow-up.
• Audits technician’s billed invoices for repair work and dispute invalid charges
• Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
• Communicate with the front-line customer service team to define the scope of a warranty claim
• Review every warranty repair order written by customer support agents for proper completion, accuracy, and eligibility according to policies.
• Stays abreast of all product quality issues and takes swift action to develop service guidance for on-site technicians.
• Establish and build rapport with the designated service centers
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Maintain a record of all claims submitted, returned/rejected, and paid and their current status
• Provide a weekly report to management regarding claims status

Qualifications

• 3 years of hands-on major appliance repair experience (ranges, range hoods, refrigerators, dishwashers)
• 3 years of experience leading and managing direct reports.

• Consumer Product Warranty administration experience preferred
• Computer savvy
• Ability to work well with others and be part of a team
• Proficiency in Microsoft Excel and Word
• General accounting knowledge preferred
• Technologically savvy
• Written and Oral Communication Skills
• Very detail-oriented

**STARTING Salary is Dependent Upon Experience**

(Lots of room for growth in a start-up environment)

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Montclair, CA 91763: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• Service technician: 1 year (Preferred)
• parts specialist: 1 year (Preferred)

Work Location: One location