Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Reports to: Customer’s Office Manager and/or Lead CSR

Costa Solutions, a warehouse logistics company that has been serving Texas for over 30 years is looking for a dependable, skilled individual for our Customer Service Representative position. The candidate would need a thorough knowledge of procedures and processes associated with customer service, supply management, warehouse storage, and distribution functions in a fast-paced environment. The candidate will be the point of contact for Costa’s customers.

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Pay:

From $16.00 an hour

Paid Weekly

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Tuition reimbursement

Essential Job Duties & Responsibilities

• Must be able to read, write and speak the English language. Bilingual is a plus.
• Higher education or equivalent work experience in administrative or logistics specialization.
• Must have strong organization skills, be assertive, flexible, and customer service minded
• Must be able to work in a close team environment.
• Mathematical skills: ability to perform all basic calculations (add, subtract, multiply, divide).
• Have a high standard for quality.
• Work environment: Office environment with minimal visits to the warehouse.
• Maintain a clean and organized work area
• Perform various tasks in assistance or support of the organization
• Work other than normal scheduled hours, which may include evenings, weekends and/or holidays. According to the needs of the business.
• Be on time and ready to work at the start of the shift.
• Adhere to all work and safety rules.
• Must possess the skills to provide quality customer service including the ability to deal with a variety of people in a professional, courteous manner in diversified situations.
• Ability to perform assigned work tasks with little or no supervision.
• Must have a strong working knowledge of MS Office and MS Outlook. Must be able to learn any other software required for the CSR department.
• Filing completed files and helping to maintain the archived files.
• Perform all CSR responsibilities including but not limited to the management of bill of lading, receiving, invoicing, inventory control, and filing for any/all customers by following the terms and conditions determined in customer/company agreements.
• Maintain a high level of professionalism with your assigned customers as well as with ALL customers.
• Take a proactive approach with customers’ needs rather than a reactive approach.
• Must be able to problem solve when situations arise.
• Communication is a key to continued success. As a CSR you must be willing to contact your assigned customers or any customer during and after normal working hours when the need arises.
• Must be able to perform assigned task in a sometime high stress, fast-paced environment.

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