Community Engagement Specialist

POSITION DESCRIPTION

JOB TITLE: 211 Community Engagement Specialist

REPORTS TO: 211 Virginia Statewide Director

POSITION OVERVIEW:

The Community Engagement Specialist will plan, develop and implement community relations strategies to increase awareness and utilization of the 211 Virginia system.

RESPONSIBILITIES AND DUTIES:

• Builds and maintains relationships with members of the community across the Virginia Tidewater region.
• Educates community leaders, civic groups, and other agencies on the mission and value of 211 Virginia by seeking out networking and public speaking opportunities.
• Develops and disseminates marketing and promotional products to local and state government officials to promote and increase awareness of how 211 Virginia assists people in their communities.
• Increases the presence of 211 Virginia on social media and other outlets.
• Represents 211 Virginia on human services committees to promote collaborations with agencies and other stakeholders.
• Identifies and recruits human services providers into the 211 database, ensuring all Virginia citizens have access to resources regardless of geographic location.
• Trains and supports agencies to update and improve program listing information in the database.
• Provides in-service training to agency stakeholders in the use of 211 Virginia as a resource for clients.
• Prepares regular reports on outreach activities.
• Coordinates efforts with the Database Center to ensure new programs are entered correctly and problems are resolved efficiently.
• Acts as liaison to local Emergency Operations Centers (EOCs) and provides support to the 211 Virginia Statewide Director during local, regional and statewide emergencies.
• Acts as a Relief Community Resource Specialist during emergencies as needed.

REQUIRED SKILLS AND ABILITIES:

• Excellent verbal and written communication skills.
• Strong public speaking and presentation skills.
• Computer literacy, desktop publishing, and database skills are essential.
• Knowledge of health and human services is essential.
• Knowledge of emergency preparedness and response is helpful.
• Ability to travel locally and regionally.

EDUCATION AND EXPERIENCE:

• BS/BA degree in marketing, communications, public relations, or related field preferred. High school diploma/GED required.
• At least two years of experience in community relations OR experience in a related field preferred.

CLASSIFICATION: Full-time, non-exempt

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Multiple Locations