Receptionist and Customer Service Representative

Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will have experience in customer support and office management, with a focus on providing exceptional service to our clients. We are open to applicants wanting part-time or full-time employment. Office hours are Monday through Friday, 9:00 am until 5:00 pm CST.

Responsibilities:
- Answer incoming calls and assist customers with inquiries or concerns
- Provide information about products and services

- Maintain accurate customer records and update digital client folders
- Handle front desk duties including greeting visitors and taking payments
- Transcribe voicemails and messages accurately
- Collaborate with the team to ensure customer satisfaction

Experience:
- Proven experience as a Customer Service Representative or similar role
- Strong phone etiquette and communication skills

-Computer proficiency required for Outlook, Teams and program navigation
- Ability to multitask and prioritize tasks effectively
- Experience in clerical work or administrative support is beneficial

- Familiarity with insurance industry lingo is a plus

Requirements:

-Task driven personality

-Organized

-Self-starter

-Reliability for showing up to scheduled shifts

We are looking for a dynamic individual(s) to join our team. The right candidate is someone who is organized, can multi-task, a self-starer and has excellent follow through. We are a small office where we know our clients on a first name basis and treat them like family. Being kind and service driven in a must. We do not offer any 401(k) benefits or health insurance benefits. However, we are truly a great place to work and thoroughly love what we do. If this sounds like a great fit for you, we'd love to hear from you!

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Experience:

• Customer service: 1 year (Preferred)
• Administrative: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Sycamore, IL 60178 (Required)

Ability to Relocate:

• Sycamore, IL 60178: Relocate before starting work (Required)

Work Location: In person