Technology Services Manager

JOB
Technology Services ManagerThis position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 – 4.25% increase Effective June 27, 2025 – 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.OPEN TO THE PUBLICThis recruitment will establish an open eligible list that will be used to fill current and future Technology Services Manager positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.DEADLINE TO APPLYThis recruitment will be open for a minimum of five (5) business days and will close Tuesday, April 9th, 2024 11:59 P.M. (PST) . Applicants are encouraged to apply immediately. OFFICE OF INFORMATION TECHNOLOGYThe mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in delivering quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services.Click here for more information on OCITClick here for more information on the County of Orange. THE OPPORTUNITYThe Office of Information Technology (OCIT) seeks highly skilled technology services managers for multiple Data Center Services divisions and Cybersecurity position. The ideal candidates should deeply understand various aspects of information technology and how it affects operational planning and program implementation to meet service delivery needs.The Data Center Services team provides operational support in various areas, including desktop support, servers and storage, physical security systems, IT standards, infrastructure and facilities management, service desk, and IT service management strategies.The Cyber Resilience Team provides oversight regarding the first line of defense for all County of Orange IT systems and data and provides Information Security Risk Governance strategies, frameworks, policies, and standards to support the County of Orange. Duties and responsibilities will include but not limited to the following: Infrastructure ManagerManaging technical teams, designing and managing enterprise infrastructure systems, capacity planning for servers, storage, surveillance, access control, data protection, disaster recovery, and various facilities systemsMonitoring performance metrics, analyzes trends and implements improvements to optimize efficiency and reliability Leading teams in the day-to-day operations of the County's primary Data Center, including power distribution, cooling systems, fire suppression, and environmental monitoringCollaborating with executive leadership and IT teams to prioritize County strategic technology projects Monitoring vendors' technical and contractual performance for maintaining data center services. End User and Operations Manager Managing technical teams, ensuring the smooth functioning of desktop infrastructure and maintaining high levels of end-user satisfactionLeads initiatives to optimize desktop operations, implements best practices for desktop support, and drives continuous improvement in IT Service Management delivery, vendor performance, and asset management strategies.Coordinating with the network, voice, and application technology teams to ensure complete service delivery in user requests and projects.Planning with endpoint engineers to develop management toolsets for Windows operating systems, security and application patching, mobile device management, and security complianceMonitoring ServiceNow ticket trends, incident management, resolution, and service quality controlCloud Operations Manager Providing leadership for enterprise cloud operations, overseeing internal and external teams that managed Microsoft Azure, Entra ID, M365, System Center Configuration Manager (SCCM), Intune, and other cloud-based services. Monitoring performance metrics, resource utilization, and implements best practices for cloud operations. Collaborating closely with cross-functional teams, driving initiatives to enhance cloud efficiency, streamline workflows, and support the County's digital transformation goalsPartnering with IT teams to strategize cloud infrastructure roadmaps, Identity and Access Management solutions, and workforce authentication leveraging SSO, MFA, and conditional access policiesImplementing technology solutions that drive full automation, self-service, and resiliency.Cyber Resilience Manager Providing technical and best practice guidance on Information Security Risk to the business based on specific platform and County complexities and issues.In collaboration with other groups, performing reviews and Information Security Risk assessments (application, third party) including deep dive assessments, scenario analysis, and new product or change initiative assessments.Providing expert advisory on National Institute of Standards and Technology (NIST) Information Security Risk framework, policies, standards and guidelines to a complex level and contribute to their development where appropriate.Contributing to reports on the County's business platform Information Security Risk profile including application, infrastructure and third party.Overseeing day to day multi-vendor information Security Risk Management operations for Orange County's enterprise security environment.Researching and leveraging information on current threats to focus County's business and IT programs on emerging risk themes and issues.Engaging County IT teams to assist with the prevention of complex emerging global threats, vulnerabilities, malware, data loss and intrusion attempts.Conducting audits and reviews and oversight of risk processes and tools such as logical access and data loss prevention to identify and simplify key risk trends, themes, and opportunities.DESIRABLE QUALIFICATIONS & CORE COMPETENCIES OCIT seeks candidates with at least five years of experience managing IT environments in one or more technology fields: desktop and end-user support, data center management, server and storage, data protection, cloud operations, delivery and cyber resilience, cybersecurity.Additionally, the candidate should be familiar with the IT service management framework to maximize service delivery and predictability efficiencies.Please note that candidates are not expected to have experience in all of the technology fields listed above. In addition to the minimum qualifications candidates will also demonstrate experience in the following competencies: Technical ExpertiseManaging and preparing small and medium Information technology infrastructures and projects, IT budgets, and Strategic Financial Plans (SFP)Working with varying business operations to support multiple departments in IT projects, budgeting, contracts, and developing business requirementsUnderstanding Information Technology and applying advanced methodologies, principles, and concepts to coordinate major projectsUsing mobile computing applications, controls, appliances, management, and deploymentUnderstanding and using desktop support and help desk operationsApplying system analysis concepts and principlesLeadershipManaging a team of both internal employees and contractors to achieve operational goalsCollaborate through information technology to establish and maintain effective partnerships that support the CountyManaging and evaluating the work of staff, service providers, and vendorsMaintaining excellent interpersonal relationships with executive staff, clients and external vendorsProactively oversee the implementation and application of security best practices and policies CommunicationCollaborating with clients and fostering positive business relationships to meet service delivery goalsDiscuss and convey information technology concepts and terminology with technical and non-technical staff.Writing and presenting succinct and informative communication, which conveys clear and concise meaningDeveloping clear requirements for internal Information Technology staff and third-party vendorsCommunicating consistently with client to ensure service-related requirements are being met to their satisfactionProblem-solving /decision making Proactively detecting problem areas and recommending/implementing solutionsAccurately identifying issues, impacts, and solutionsFostering an innovative, collaborative, success-oriented team environmentSPECIAL REQUIREMENTS | CERTIFICATIONPossession of current Certified Information Systems Security Professional (CISSP) and/or Certified Information Security Auditor (CISA) is required for the Cyber Resilience Manager position. SPECIAL REQUIREMENT | BACKGROUND INVESTIGATIONPart of the selection process for positions within the County of Orange supporting the Probation Department requires that all candidates undergo an extensive background investigation process, to the satisfaction of the Department. Candidates must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background investigation. MINIMUM QUALIFICATIONSPlease click here to learn about the minimum qualifications, including the physical and mental requirements as well as the environmental conditions for the Technology Services Manager classification. RECRUITMENT PROCESSHuman Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.Application Screening (Refer/Non-Refer)Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview (Weighted 100%)Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Eligible ListOnce the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.Veterans Employment Preference Policy (VEPP)The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.

EXAMPLE OF DUTIES
Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com. FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Aniko Ruha at aniko.ruha@ocgov.com or (714) 834-7370.