Communications Dispatch Supervisor (Fire Department)

Join our team as a Communications Dispatch Supervisor and make a significant impact on emergency response in our community. In this crucial role, you will oversee our team of dispatchers and ensure seamless operations in our new Regional Fire Communications Center (RFCC). This is a unique and exciting opportunity to be a part of building a new regional fire-rescue-EMS communications/dispatch program. This group of supervisors will work with the Dispatch Manager to establish a culture of excellence, inclusion, forward planning, and innovation.

We are accepting applications to fill two (2) full-time Communications Dispatch Supervisor vacancies in Santa Barbara, California for the Santa Barbara County Fire Department  (County Fire Protection District.)

The Regional Fire Communication Center (RFCC) is a secondary PSAP serving the Santa Barbara County region dispatching fire-rescue resources for all cities (4) and fire protection districts (3) and for the Santa Barbara County contract ambulance provider and is a 24-hour / 365-day operation. It is a partnership between member agencies and administered by the Santa Barbara County Fire Department.  

The RFCC is the dispatch center for the Santa Barbara County Operational area of the California OES Fire & Rescue Mutual Aid System. It is also responsible for ordering, dispatching, and tracking resources including engines, crews, dozers, aircraft, and overhead personnel as required through the Santa Barbara County Fire Department’s contract with CalFire. The RFCC interacts frequently with other agencies including CalFire, California OES, California State Parks, National Park Service, U.S. Coast Guard, U.S. Air Force, and U.S Forest Service.

To learn more about this department, please visit: Santa Barbara County Regional Fire Communications Center

If you are a regular employee of another public agency operating in a personnel merit system in the State of California and want to laterally transfer to this position with the County of Santa Barbara, then please apply to the lateral transfer recruitment HERE.


Health Benefits and Compensation Summary 

• Vacation: 96 to 184 hours per year depending on length of public employment.
• Holidays: 13 days per year. 
• Sick Leave: 96 hours sick leave per year. Unlimited accumulation, one year of which can be converted to service credit upon retirement.  
• Health Plan: County contributes toward the premium. HSA offered
• Shift Differential Pay: $.75 cents to $3.00 per hour for regularly assigned specific night shift hours.
• In addition, applicants from other public sector employers may qualify for retirement reciprocity and time and service credit towards an advanced vacation accrual rate.

For additional information on Health Benefits and Compensation, click on the links below:

• Health Benefits and Wellness: CLICK HERE  
• Retirement Plans: CLICK HERE
   

Ideal Candidate Possesses:

• Ability to communicate effectively in potentially high stress intervals
• A reputation for honesty and trustworthiness
• Good moral character
• Credibility
• Integrity
• Dependability
• Good judgment under pressure

1. Supervises the work of Communications Dispatchers in the Dispatch Center; assigns, evaluates, and disciplines staff; ensures staff compliance with Center and user-agency and affiliated-agency policies and procedures.
2. Maintains agency and industry standards through leadership, accountability, and discipline.
3. Participates in the design and preparation of training manuals, policy/procedures, and other reference materials necessary to support the work of the applicable Center.
4. Ensures the operational readiness of equipment related to the 9-1-1 emergency telephone system, user and affiliated agency radio systems, and applicable computer-aided dispatching system.
5. Makes minor repairs to communications systems or analyzes problems and makes referrals to appropriate sources of service.
6. Performs duties of Communications Dispatchers in a back-up capacity.
7. Participates in selection of staff, identifies training needs and coordinates training classes with other dispatch personnel.
8. Performs other related duties as assigned.

1. Three years of dispatching experience in an emergency or public safety dispatch center, including two years of journey-level or lead-worker experience that included a minimum of 480 hours of experience training entry-level dispatchers (equivalent to 12 weeks of experience); OR,
    
2. Two years of experience performing duties equivalent to the class of Communications Dispatcher II with Santa Barbara County, including a minimum of 480 hours of experience training entry-level dispatchers (equivalent to 12 weeks of experience)  OR,
    
3. A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Requirements: 
Incumbents must be able to type 35 wpm; work rotating shifts including nights and weekends; work overtime as required to ensure operational stability of the communications center; may be required to work an administrative staff position schedule; must be able to pass a work-simulated, computer-based performance test, a background investigation (for Sheriff’s Office this includes a polygraph examination and credit check), psychological evaluation and medical exam. Work is performed in a dispatch center and requires sitting for long periods of time, extensive keyboarding, operation of a mouse, wearing of a headset, and working in a fast-paced and demanding environment.

Must successfully complete Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications during the training period and maintain them throughout employment. 

Knowledge of: terminology, codes, and procedures used in public safety dispatching; telecommunications, computer, electronic, microwave, and radio systems used in dispatching; applicable laws regulating radio and telecommunications operations and public safety dispatch; Federal Communications Commission requirements for public safety dispatch centers; the functions of public safety agencies; principles and practices of effective training.

Ability to: plan, organize, assign, prioritize, and delegate the work of self and others; learn and apply sound supervisory principles and practices; set performance standards; review and evaluate the work of others; use sound judgement in reacting quickly, effectively, and calmly in emergency situations; train subordinate staff and develop training plans and materials; understand, interpret, explain, and apply rules, regulations, and applicable laws; work well with other departmental and outside agency personnel; communicate effectively, orally and in writing. communicate with people of diverse social and cultural backgrounds; follow written and oral instructions; establish and maintain working relationships with other agencies; operate a computer, mouse and keyboard; and perform the full scope duties of a Communications Dispatcher.


Desirable Qualifications
Experience with automatic aid, mutual aid contracts and agreements, California O.E.S., CalFire Contract County experience, and knowledge of the Interagency Resource Ordering Capability (IROC) ordering system are highly desirable.SELECTION PROCESS: 

1. Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
2. Online Skill Keyboarding Assessment: Qualified candidates will be notified by email with instructions to complete the online Keyboarding assessment. The deadline to complete the assessment will be clearly stated in the invitation. Candidates must complete and pass the keyboarding assessment to advance in the recruitment process.
3. CritiCall Computerized Exam (Online): Candidates who pass the keyboarding assessment will be invited by email to the online CritiCall exam. The CritiCall exam is a computerized software testing program that tests job-related skills and multi-tasking abilities required in the complex dispatching environment. In person exam date(s) will be offered for those who prefer to use a computer lab by visiting the dispatcher centers. Candidates are required to pass the exam to be placed on the employment list. Candidates must receive a percentage score of at least 70% on the CritiCall exam to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive written notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list. Incumbents must successfully complete a one-year probationary period.

Recruiter will communicate with applicants by email during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment and Selection Process steps listed above to ensure they do not miss required deadlines.
 
REASONABLE ACCOMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.
 
Disaster Service Worker: Pursuant to Governmental code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

FIRE BACKGROUND INVESTIGATION PROCESS: The Fire Department's background investigation includes an interview and in-depth background investigation of police records, personal and virtual character check, military, and employment histories; inquiry of persons who know you and evaluate whether you respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and is a safe driver.

 BACKGROUND DISQUALIFIERS:

• An admission of having committed any act amounting to a felony within five years in California, or in another state which would be classified as a felony in California
• An adult felony conviction in California, or with a conviction for an offense in another state which would be classified as a felony in California
• Currently on Probation or Parole
• Adult felony and/or misdemeanor conviction(s) may be disqualifying depending on type, number, severity, and how recent
• Conviction of/or sustained petitions for any sex crime
• Recent use and/or possession of illegal drugs; Failure to reveal prior use will be disqualifying
• Unfavorable work history
• History of committing domestic violence
• Dishonesty or failure to reveal pertinent information

 The following shall commence upon accepting a conditional offer of employment:

1. Psychological Examination is administrated by a licensed psychologist.  You will be evaluated on the psychological factors related to successful performance to determine if you are presently suited for the difficult and stressful job of a dispatcher and to otherwise ensure that the candidate is capable of withstanding the psychological demands of the position.
2. Physical Examination. The medical evaluation or examination shall commence once you accept a conditional offer of employment. You will be evaluated on the physical factors related to successful performance to determine if you are presently suited for the physically demanding job of a dispatcher. 
3. LIVE SCAN: A Live Scan is electronic fingerprint scanning that is certified by the State Department of Justice. Further instructions about when and how to complete the Live Scan will be included in the offer letter. 

Appointee may be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a probationary period.


Statement of Commitment
The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.

We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County’s mission and to embody a culture of “One County, One Future.” Expanding the full range of employee talent allows the County to deliver our best to all our community members.

We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Friday, June 7, 2024 at 4:59 PM PST; Postmarks not accepted. Applications and job bulletins can be obtained 24 hours a day at https://www.governmentjobs.com/careers/sbcounty.

Alexandria White, Fire Human Resources Recruiter at amwhite@countyofsb.org