What are the responsibilities and job description for the Call Center Agent Infiniti of Tampa position at Courtesy Autogroup?
Overview:
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Call Center Agent at Infiniti of Tampa, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Call Center Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Benefits:
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Call Center Agent at Infiniti of Tampa, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Call Center Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 8 weeks paid pregnancy leave (disability leave)
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on vehicle purchases, parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus opportunities
A Call Center Agent is tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
- Must be able and willing to receive a high amount of inbound calls
- Partner with the service department to schedule vehicle service appointments
- Greet customers and provide information on shuttle schedule if needed
- Contact and communicate with customers to identify automotive service needs
- Follow all dealership processes and procedures, high frequency of contact with customers
- Thorough documentation of all contacts within the customer management system
- Complete internet lead management service work plans on a daily basis
- Answer all calls in a prompt, professional and courteous manner
- Use scripts to collect all pertinent customer information and document in the system accordingly
- Agents must adhere to Asbury phone scripts
- Excellent customer service skills and motivation to be successful
- High volume incoming and outgoing calls, ranging from 50 calls per day
- Advanced computer & phone skills
- Minimum typing 35-40 words per minute at minimum
- Experience using customer tracking systems to track calls and appointments preferred
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
- Appointment setting experience a plus
- Able to multi-task in a fast paced environment
- Various language proficiency is always a plus
- Team player
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
YES Center Call Center Specialist (Bilingual) - Tampa YMCA
TAMPA METROPOLITAN AREA YMCA INC -
Tampa, FL
Call Center - Tampa
GTE Financial -
Tampa, FL
3rd Shift Bilingual Call Center Representative
Ambs Call Center -
Tampa, FL