Bistro Supervisor

AD1 Global is looking for a Bistro Supervisor for their Gastonia, NC property. The Courtyard by Marriot.

AD1 Global is a successful hospitality management company owning and operating several hotels throughout Florida, Georgia, South Carolina, North and South Carolina.

AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, and hotel discounts.

JOB OVERVIEW:

Supervise the service and delivery of menu items in assigned restaurants ensuring a high level of quality and consistency. Adhere to federal, state, and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
• Respond promptly and professionally to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Oversee cash handling and check/credit policies and procedures.
• Inspect restaurant daily to ensure high-quality food and food presentation and cleanliness.
• Conduct pre-shift meetings to inform staff of daily events. Review daily specials.
• Ensure side work duties are complete and tables are set before, during, and after operating hours.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May routinely greet guests, serve food and beverage, take reservations and maintain reservations book if applicable.
• Perform other duties as assigned.

Qualifications and Requirements:

High school diploma or equivalent and one-year food service experience in a full-service restaurant or similar setting. Some college or supervisory experience is preferred.

This job requires the ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s)
• Handling food objects and products
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with customers and employees.
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
• Mathematical skills, including basic math, cash handling, are utilized frequently.
• Problem-solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Fast casual restaurant

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Restaurant management: 1 year (Preferred)
• food & beverage: 1 year (Required)

Work Location: In person