LOS Coordinator

Overview

Length of Stay Coordinator

Full time, 80 hours per pay period, Day shift 

Morristown Hamblen Overview:

Morristown-Hamblen Healthcare System has 167 licensed beds and 23 emergency suites. The hospital offers outstanding ancillary services including Laboratory, Radiology and Therapy services. At our Breast Imaging Center of Excellence, women can have their annual mammograms, biopsies, and can meet with a nurse navigator if needed. The Women’s Center offers six newly remodeled labor and delivery suites and has a secure nursery for the care of our newborns. It serves an eight-county region in the Lakeway Area and is equipped with modern technologies and expert staff to provide the best possible patient care. Learn more about our amazing facility at https://www.morristownhamblen.com/

Position Summary:

Facilitates safe and efficient patient flow through the hospital and post-discharge placement. Assists the case management coordinator and quality manager with long length of stay patients and difficult discharges. Works with the ED team to provide resources to prevent social admissions when possible. Ensures a safe discharge plan through the coordination of resources. This position acts as a liaison to the hospitalist staff, nursing leadership, patient’s care team, administration, and house supervisor to ensure efficient patient throughput with difficult discharges.

Recruiter: Sandra Simmons || ssimmon6@CovHlth.com || 865-374-5368

Responsibilities

• Focus is on complex discharge plans. Becomes primary case manager/social worker for patients deemed to be a complex discharge by the case management coordinator. May have a much lower caseload than others in case management department due to detailed focus needed on difficult discharges.
• Secondary focus is on patients with LOS greater than 5 days. Should be knowledgeable of DC plan to avoid increasing lengths of stay.
• Acts as a liaison to the hospitalist staff, nursing leadership, patient’s care team, administration, and house supervisor regarding the patients DC plan, frequently updating and expediting the plan of care for patients with complex discharge plans.
• Provides regular updates to case management coordinator, quality manager, administration and hospitalist medical director regarding long LOS/complex patients.
• Actively participates in Interdisciplinary Team meetings.
• Works with ED team to provide resources to prevent social admissions when possible.
• Provides information to quality manager for the revenue cycle meeting regarding interventions with long LOS/complex patients.
• Proactively discusses available programs and services with patient, family and patient's provider. Refers patients to appropriate agencies and/or facilities to provide needed services.
• Works harmoniously with hospital staff, leaders and providers and keeps them informed of progress with patients via verbal communication and documentation in the patient’s medical record.
• Acts as a resource and facilitator with transitioning patients out of the hospital.
• Working knowledge of referral process and follow through to APS or DCS when appropriate.
• Works in coordination with insurance case management to facilitate resources utilization, when applicable. If uninsured, has knowledge of resource initiation to establish a payor source, if applicable.
• Working knowledge of legal decision-making determination and initiation of conservatorship process, if applicable.
• Knowledge of scholarship and other social resources to assist with uninsured or underinsured.
• Acts as an expert to others by obtaining and sharing of available resources related to identified social determinants of health in the facility patient population.
• Demonstrates fiscal responsibility while providing safe patient care and a safe discharge plan.
• Facilities complex discharges while keeping patient satisfaction in mind.
• Follows policies, procedures, and safety standards. Completes required education assignments. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education:

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.  Bachelor’s degree in nursing or social work preferred.

Minimum Experience:   

Minimum of 5 years acute care social work or acute care case management. Minimum 2-3 years acute care hospital clinical experience if RN case manager. Equivalent clinical experience in the social work field if social worker.

Licensure Requirement:

Valid Tennessee RN license (if RN case manager).  None required if social worker.