What are the responsibilities and job description for the CARE EXPERIENCE SPECIALIST position at Covenant HealthCare?
CARE EXPERIENCE SPECIALIST(Job Id 15165)
Location
US:MI:SAGINAW
Category
PROFESSIONAL
Employment Type
EMPLOYEE
Post Date
12/10/2021
Close Date
Description
Covenant HealthCare
Summary:
Under the direct supervision of and in close collaboration with the Care Experience Administrator, the Care Experience Specialist provides support in managing the patient experience & employee/provider engagement activities for the organization. The specialist will primarily be responsible for administrative duties, data analysis, post-discharge callbacks to patients, and assisting in development of training programs to support the mission of Extraordinary Care for Every Generation.
Responsibilities:
KNOWLEDGE/SKILLS/ABILITIES
NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.
US:MI:SAGINAW
DAY SHIFT
FULL TIME BENEFITED
Summary:
Under the direct supervision of and in close collaboration with the Care Experience Administrator, the Care Experience Specialist provides support in managing the patient experience & employee/provider engagement activities for the organization. The specialist will primarily be responsible for administrative duties, data analysis, post-discharge callbacks to patients, and assisting in development of training programs to support the mission of Extraordinary Care for Every Generation.
Responsibilities:
Provides direct administrative support to Care Experience Administrator
- Analyzes patient experience and engagement performance and feedback from a variety of sources
- Identifies themes and barriers to improvement to create appropriate interventions and provide support to achieve organizational goals
- Actively rounds in patient care settings to assess care experiences and physical environment of care areas
- Provides direct coaching to Physicians/NPs/PAs
- Perform next-day callbacks to patients and assist with concern resolution, as appropriate
- Manages service recovery processes and training
- Prepares reports and spreadsheets using relevant care experience data to support growth
- Acts as liaison and resource for Patient and Family Advisory Council activities
- Ensures appropriate employee and department recognition of care experience excellence through use of internal recognition programs and development of informal approaches to team and unit recognition
- Facilitates various staff-driven teams
- Participates in new employee onboarding and continuous training processes, as necessary
Other information:
EDUCATION/EXPERIENCE
EDUCATION/EXPERIENCE
- Bachelor’s Degree in a field applicable to health care required
- 3-5 years progressive experience in healthcare with emphasis service excellence and/or engagement activities
- RN preferred
- Clinical knowledge required
- Microsoft Excel skills required
KNOWLEDGE/SKILLS/ABILITIES
- Experience in leading and facilitating teams and work groups
- Experience in implementing quality/performance improvement programs in a complex organization
- Understanding of Microsoft office suite
- Demonstrated understanding of customer service and patient experience concepts and HCAHPS requirements
- Demonstrated understanding of effective organizational change processes
- Project a positive, enthusiastic and energetic image
- Strong oral and written communications skills
- Operational proficiency in computer data analysis, presentation, and general communication applications
- Ability to research, analyze and interpret data, and identify and problem solve issues by proposing courses of action
- Strong interpersonal skills with physicians, leadership, staff, and community resources
PHYSICAL LEVEL II
NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.
It has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant’s premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.
Medical Assistant
Grand Blanc Surgical Specialist -
Grand Blanc, MI
FedEx Ground Delivery Driver
B and CP Specialist Corp -
Saginaw, MI
General Office Assistant 5-E7 - Sanilac County
Healthcare Preparedness Program Specialist,... -
Sandusky, MI
