Customer Service Representative
Job Posting for Customer Service Representative at CoWorx Staffing Services
CoWorx Staffing is seeking an experienced Customer Service Representative for a manufacturing company in the Woodstock, CT area.
Responsibilities:
- Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
- Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
- Supports sales staff
- Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
- Works with the organization’s other departments to resolve problems, facilitate solutions and enhance customer service offerings.
- Prepares, generates, and distributes daily reports and order acknowledgements to appropriate personnel.
- Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
- Provides back-up support to other group members in the performance of job duties as required.
- Supports/participates in the organization’s Continuous Improvement Program.
- Answers customer inquiries/communications as required.
- Attends regular customer service departmental meetings.
- Advises internal staff of advertisements and campaigns that affect retention.
Requirements:
- High school diploma; or three to five years related experience and/or training; or equivalent combination of education and experience.
- Computer skills Microsoft Office. (Word, Excel, Outlook).
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Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
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