Account Manager Cox Communities

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Account Manager Cox Communities

As an Account Manager Cox Communities, you will influence and collaborate directly with industry partners, including but not limited to property owners/managers/developers, realtors, and business owners to increase revenue generation, market penetration, and drive sales indirectly to the end consumer.

Cox Communities is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities.  The Cox Communities team acts as their client’s trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.

What You’ll Do

• Partner directly with MDU property manager/leasing staff to drive product penetration and revenue growth. Manage MDU accounts once agreement has been signed; focus on implementation of the agreement to ensure its success. Ensure all sales quotas are achieved while maintaining quality customer service.

• Accountable for successfully managing a portfolio of properties in assigned territory.  Success is based on portfolio’s revenue and subscriber growth.  Constantly assess portfolio’s overall revenue and product performance and shifts approach, tactics and methods accordingly to ensure ongoing maximum results.

• Increase subscriber growth by designing and launching sales and marketing strategies at contracted communities (training property staff as appropriate) or neighborhood within assigned territory.  Including, but not limited to sales events, competitions, and incentives.

• Partner with property management to launch properties, train staff on CCI products and services, and coordinate on-site marketing and promotion efforts.  Seek opportunities to increase Cox Communications’ presence onsite.  Maximize Cox’s brand & image exposure in each community. Generate interest in Cox Communications services in community through marketing materials (i.e. posters, brochures, websites, etc.) or other means if the co-server has obtained exclusive marketing rights for all or specific services.

• Evaluate and drive the performance of current portfolio of properties on an ongoing basis (revenue, sales volume, etc.).  Identify underperforming properties and develop approaches to increase sales.  Understand market demographics and tailor strategies appropriately based on data. 

• Proactively identify strategies and plans to address competitor activity in a very fluid, competitive market. Share feedback and tactics to address competitive activities in territory.    Remain current on competitor activities, pricing, and product offerings to highlight CCI’s competitive advantages. 

• Ensure compliance to all relevant residential agreements/contracts, including but not limited to on-site staff training, on-boarding process, and on-going review of progress. Ensure terms of MDU agreements are met to promote the company’s interests. 

• Serve as a community ambassador of Cox Communications that is recognized as a subject matter expert on MDU matters.  Establish a presence in the community through participation and leadership of relevant boards, groups, and committees.  Develop and cultivate long term relationships with industry partners (i.e. property managers, HOAs, etc.) in order to maximize revenue growth and drive product penetrations.

• Partner interdepartmentally to maximize sales and drive penetrations in assigned territories (i.e. marketing, customer care, etc.).  Work with marketing to develop local materials to be included in MDU’s materials. 

• Manage complimentary account and leasing agent programs, ensuring that rewards are consistent with results, and that clear expectations are set.

• Partner with MDU Account Executives on the contract negotiation and renewal process.  May participate in contract negotiations.  May be partially responsible for smooth new build launches.  Remain current on legal and operation requirements; complete all required and/or recommended training.

• Maintain the highest ethical sales practices and present a professional image.

• Anticipate the MDU residents’ next need and provide opportunity, direction, and feedback to local & ATL MDU team members.

• Identify and share globally any methods that yield desired results or possible sister system benefits and implementation.

What’s In It for You

Cox Communications rewards the talented, hard-working folks that help drive our growth. We’ve created a highly competitive salary package (base salary excellent commission plan rewarding strong performance), plus additional incentives including the highly-sought-after Winner’s Circle reward for top salespeople.  We are an inclusive, pro-sales environment where different perspectives are valued and celebrated. Tools and training to up your game?  We’ve got them.  And we offer a work/life balance that allows you to enjoy things like family, friends, and lots of flexibility. 

We believe in taking good care of our team, so you’ll also have access to generous benefits like a 401(K) with company match, quality healthcare & life insurance DAY ONE, performance and recognition rewards for top salespeople, and coverage of travel expenses. And, we also know that everyone has unique concerns and priorities as we navigate life and manage our overall physical, mental and financial well-being, so we offer MYTime – Flexible time off, access to a lifestyle coach, paid time off to volunteer, employee discounts and even pet insurance (cool, right?). 

Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.   

Bottom line, we take good care of our employees. Want to join us?  Here’s who we are looking for… 

Qualifications:

Who You Are

Minimum

• High School Diploma; GED or equivalent work experience

• 2 years of experience in related field (i.e. Marketing, Sales, Sales Operations, etc.)

• Requires strong knowledge of CRM tools, database tools, Microsoft Word, Excel, PowerPoint, SPSS, & SAS.

• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.

• Adept at data analysis and interpretation to make data-based decisions.  Uses data to evaluate whether potential MDU agreements add value to the company and determine if further penetration is possible from existing agreements.

• Strong understanding of business acumen

• Strong sales and negotiation/strategic prudence.

• Maintains a global perspective by continuously protecting Cox’s best interests. Demonstrates ability to accurately advise company on opportunities and fiscally conservative strategies.

• Ability to identify market trends and communicate to Corporate.

Preferred

• BS/BA degree in related discipline

• Experience in telecommunications industry

Join the Cox family of businesses and make your mark today!

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.