Billing Application Process Support Specialist

The Master Billing and Customer Relationships (MBCR) team is looking for a Billing Application and Process Support Specialist to fill an open position on our Mediation team. Team is responsible for the collection and processing of call records from the Cox network to downstream Billing, Fraud, Call Record analytics applications and other customer facing applications.  Ideal candidate would have an understanding of mediation applications and how data and call records are collected, transformed and delivered to downstream applications.  Candidate should also be familiar with monitoring mediation application and server health and data flows and be able to quickly become familiar with the downstream billing applications as internal customers of call record mediation.

Primary Responsibilities:

• Monitor application health and interface with infrastructure support team on server health
• Monitor data flows of mediation inputs and outputs and application alarms to ensure accurate daily processing
• Develop new processes for monitoring using NewRelic tools
• Develop and analyze daily mediation metrics to ensure the accuracy and effectiveness of daily processes
• Understand network devices and sources delivering call detail records to mediation
• Perform troubleshooting of technical and business processes
• Assess and communicate production issues to leadership
• Proactively identify risks/pitfalls and articulate and document process improvements
• Participate in business strategy as it relates to the Telephony Mediation function
• Maintain an awareness of mediation industry standards

Qualifications:

Minimum:

• Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job.  (Reasonable accommodations for medical and religious objections will be considered.)
• Linux/Unix experience for file management and application admin and troubleshooting
• Experience in data mediation or related technology field,  preferably supporting CSGi’s Intermediate application
• Billing applications and process experience/knowledge
• Strong knowledge of Microsoft Excel, PowerPoint, Visio, Word
• Demonstrated problem solving and analytical thinking skills

Preferred:

• BS/BA degree in related discipline strongly desired
• 2 or more years of experience in leading cross functional projects/efforts
• Experience in Telecommunications industry
• New Relic application monitoring tools
• Shell and Python scripting experience
• Knowledge of file transfer protocols SSH, SFTP, FAI, SNMP
• Application networking knowledge
• System Security knowledge
• Experience with high availability applications
• Database systems and SQL development experience
• Real time mediation processing knowledge
• Using APIs to exchange data between applications
• Knowledge of Cloud based solutions
• Ability to work on-call outside of business hours

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.