What are the responsibilities and job description for the Manager, Field Services - Audit (California, West) position at Cox?
, AZ, United States
19936_R202335814_0
Cox Automotive
Job Summary
The Area Manager of Field Services is responsible for managing a team of Field Service Specialists within the assigned area. They are responsible for managing the audit volume, repossessions, deal jacket, and takeout audits. They will be tasked with hiring and training to ensure they are maintaining the appropriate employee headcount in relation to workload. This Leader is also tasked with making sure the schedule and SLA adherence by the Field Services Specialists. This position is at times required to travel to the business to conduct and assist audits, keeping a close watch for any fraudulent activity and keeping in close communication with their leader.
Essential Duties and Responsibilities
Required Job Knowledge, Skills and Abilities
Training Requirements
Physical Demands
Work Environment
Disclaimer
The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Closing
NextGear Capital is the world's leading independent inventory finance company, providing flexible lines of credit for dealers to purchase new and used inventory throughout the U.S., Canada and the United Kingdom. NextGear Capital delivers innovative solutions that empower dealers to buy and sell inventory with versatile lines of credit that can be used at over 1,000 auto and specialty auctions and other inventory sources.
The company offers floor plan financing for nearly any type of remarketed unit in automotive retail, wholesale, salvage and specialty, including recreational vehicles and trailers, marine, powersports, used heavy trucks, auto salvage and auto daily rentals. NextGear Capital also provides a robust array of services and support allowing dealers to acquire and sell more inventory. This includes state-of-the-art online and mobile account management tools, market-specific industry and dealer performance data, title services, records management, and collateral protection.
NextGear Capital is focused on service, technology and simple solutions that will help dealers stock more vehicles, attract more customers and close more deals. The company is headquartered in Carmel, Indiana and is part of the Cox Automotive group of companies. Visit www.nextgearcapital.com to learn more.
USD 87,400.00 - 145,600.00 per year
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
19936_R202335814_0
Cox Automotive
Job Summary
The Area Manager of Field Services is responsible for managing a team of Field Service Specialists within the assigned area. They are responsible for managing the audit volume, repossessions, deal jacket, and takeout audits. They will be tasked with hiring and training to ensure they are maintaining the appropriate employee headcount in relation to workload. This Leader is also tasked with making sure the schedule and SLA adherence by the Field Services Specialists. This position is at times required to travel to the business to conduct and assist audits, keeping a close watch for any fraudulent activity and keeping in close communication with their leader.
Essential Duties and Responsibilities
- Perform collateral audits (when necessary)
- Leading and training a team of Field Services Specialists
- Rerouting Field Services Specialists to priority tasks such as repos or takeouts
- Ongoing training and education of field services specialists
- Build dealer relationships with face-to-face interaction
- Work closely with Portfolio Managers and internal auditing team members
- Must maintain a working knowledge of policies, basic laws, and procedures
- Quarterly market visits with area Field Services Specialists
- Special projects when assigned by Leadership
- Gathering feedback form field operators and risk leaders
Required Job Knowledge, Skills and Abilities
- BA/BS degree in related field and 6 years of related work experience; or an equivalent combination such as MS degree and 4 years of experience, or 10 years of experience in lieu of a degree required
- At least 1 years of previous leadership experience
- Ability to spot potential dealership inventory issues
- Strong communication and interaction skills
- Adaptability to changes in priorities
- Strong attention to details
- Analytical mind
- Microsoft office, basic excel a plus
- Represent NextGear Capital in a professional manner
- Extensive driving - must have valid driver's license
- 1-2 years audit/inspection experience preferred
Training Requirements
- Inspection and Condition Report writing
- Industry/Automobile knowledge
- On the Job training with Field Specialist and at corporate
Physical Demands
- Walking for extended period
- Sitting, standing for extended periods of time
- Computer work
- Occasional bending, lifting
- Driving - must have valid driver's license
- Travel - must be able to travel
Work Environment
- Travel approximately 50% of work month (Vehicle stipend provided)
- Outside environment on car dealership lots
- Home office required
- Air travel may be possible 10% of work month
Disclaimer
The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Closing
NextGear Capital is the world's leading independent inventory finance company, providing flexible lines of credit for dealers to purchase new and used inventory throughout the U.S., Canada and the United Kingdom. NextGear Capital delivers innovative solutions that empower dealers to buy and sell inventory with versatile lines of credit that can be used at over 1,000 auto and specialty auctions and other inventory sources.
The company offers floor plan financing for nearly any type of remarketed unit in automotive retail, wholesale, salvage and specialty, including recreational vehicles and trailers, marine, powersports, used heavy trucks, auto salvage and auto daily rentals. NextGear Capital also provides a robust array of services and support allowing dealers to acquire and sell more inventory. This includes state-of-the-art online and mobile account management tools, market-specific industry and dealer performance data, title services, records management, and collateral protection.
NextGear Capital is focused on service, technology and simple solutions that will help dealers stock more vehicles, attract more customers and close more deals. The company is headquartered in Carmel, Indiana and is part of the Cox Automotive group of companies. Visit www.nextgearcapital.com to learn more.
USD 87,400.00 - 145,600.00 per year
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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