Technical Client Service Representative I

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

TECHNICAL CLIENT SERVICE REPRESENTATIVE
    
If your brain’s hard drive is filled with terabytes of tech wisdom, this might be an opportunity you’ll want to download. Dealertrack, part of the Cox Automotive family of businesses, is searching for a Technical Client Service Rep to help clients with hardware and software issues alike, from log-on to log-out, and every byte in between.  So, if new connections sound like they fit your M.O. (or your O.S.), keep scrolling…you may be on the right (Dealer)track.

What You’ll Do

 

 

You’ll be a true acrobat of algorithms, helping our clients with PC problems and tech troubles. You’ll also use your palpable people skills to engage with our clients, offering answers to questions and a touch of training on how to use their equipment and associated apps. 

 

Here are some of the most relevant responsibilities for this gig:

 

        ● Provide client support & technical resolution via email, phone & other

           electronic communications.

        ● Troubleshoot and resolve all product-specific technical 

            (hardware/software) problems.

        ● Verify proper installation and configuration of software.

        ● Answer policy and procedural questions.

        ● Provide training to clients in the use of the system and applications.

What’s In It For You?

 

 

• Hey, what’s a tech job without the best possible technology at your fingertips?  Technically speaking, that would be completely horked. We know you’re going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be. 

 

• Here’s the data you’ve likely been browsing for:  Cox provides great, highly competitive pay, generous incentives, and other compensation perks (401k matching, comprehensive medical benefits, etc.).  We also offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?) and much more. 

 

• Growth is a good thing, and you’ll have opportunities to learn and train so you can upload new skills and explore exciting opportunities across the Cox family of businesses that will continue to challenge and empower you.    

  

• Just like you’ll be making customers feel good about their experience, Cox has an outstanding company culture that does the same for you. At Cox, we get that you’ve got a life outside our doors, so we create a flexible work environment, honoring your desire to balance work life with, well, life. Our diverse, inclusive culture invites you to bring your authentic self to work, and the trust between our leadership and our teams means you’re working in an environment that supports collaboration through innovation, and real change driven by people like you.

 

Compensation:

• Hourly pay rate is $13.04 - 18.24/hour. The hourly rate may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.
• Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Qualifications:

Who You Are

 

You’re someone who can not only solve issues, but who can clearly communicate that to others, too. You’re at ease with customers and colleagues alike, and your ability to read a situation is encoded in your personal programming. You’re the human antidote to spaghetti code, always organized and reliable. Still nodding your head in agreement with this description? Here are the qualifications that make up this job’s knowledge base:

Qualifications:

Required:

•            2 years of relevant work experience

•            High School Diploma or GED

•            OR equivalent combination of education and work-related experience.

Preferred: 

               
      ● PC Hardware troubleshooting skills

      ● Software troubleshooting skills

      ● Good ability to problem solve

      ● Organizational skills

      ● Clear, solid written communication

      ● Polite telephone etiquette

      ● Reliable and dependable

     ● Ability to read a customer

     ● Interpersonal skills

     ● Multi-tasker

Come join Cox and make your mark today.

Who We Are

 

About Cox Automotive
 
About Cox

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

 

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.