What are the responsibilities and job description for the Customer Account Coordinator position at CPChem?
You may not realize it, but you’ve likely used a product today made possible by the plastics and chemicals manufactured by Chevron Phillips Chemical. From medical supplies and electronics to food packaging and cosmetics, we create the building blocks for more than 70,000 consumer and industrial products.
Even as a global company with 5,000 employees, we maintain a “small company feel” and uphold a culture of respect, diversity, and inclusion. Ask any Chevron Phillips Chemical employee what they like best about their job, and universally, the answer is “the people I work with!” We value work-life balance, and love to see our employees thrive both professionally and personally. There has never been a better time to work for Chevron Phillips Chemical. If you’re ready to grow with us and become part of our vision of being the premier Chemical Company, apply today!
Performance Pipe, a division of Chevron Phillips Chemical Company LP, is the largest producer of polyethylene piping products in North America. To learn more about Performance Pipe please visit our website at www.performancepipe.com. The Performance Pipe location identified below has the following job opportunity:
Purpose/Introduction
The Commercial Organization plays a key role in developing and executing CPChem’s strategy and business plans. Commercial coordinates with Manufacturing and Technology to develop optimal sales and operating plans, grow our asset capabilities and plan for the future. They identify and evaluate business opportunities, execute the supply chain, build customer and supplier relationships and work to continuously improve our offerings to provide increased value for our customers and shareholders.
Responsibilities
- Manage orders from order placement, receipt of product, invoicing, and account settlement.
- Ensure records compliance requirements are being met and orders are entered into the Electronic Storage System.
- Daily communication with the territory sales managers to discuss key accounts and projects to follow up.
- Reconcile and ensure accuracy of customer purchase orders against quotes. Advise appropriate parties of exceptions/deviations.
- Liaise with plant and transportation partners to coordinate on-time pickup and deliveries.
- Supporting activities:
- Foster customer relationships
- Manage inventory through order delivery date requests to ensure the product is shipping as planned and monitor and expedite shipments as needed.
- Utilize applicable SAP system elements.
- Investigate, analyze, and resolve problems (Customer Feedback System, Short Pays, etc.)
- Provide coverage for team members.
- The position will require some accessibility outside of normal business hours
Required Qualifications
- High School diploma or GED and 3 years of customer service experience
- Possess excellent communication skills (verbal and written)
- Have strong problem-solving and multi-tasking capabilities
- Proven ability to work effectively in a team environment that is passionate about serving customers and building a healthy business
- Experience with SAP and Microsoft Office (Word, Excel, and Outlook)
Preferred Qualifications
- Knowledge of polyethylene pipe products
Performance Pipe offers a competitive benefit package including medical, dental and life insurance, 401k, incentive plan, paid vacation and holidays. We support a safe and drug-free workplace through pre-employment drug and alcohol screening and background checks.
Paper resumes will not be accepted. All job seekers must go to the web site to be considered for positions. If you are interested in applying for this position and need an accommodation to apply, please contact our Human Resources Service Center at 1-800-446-1422, option 4.
Chevron Phillips Chemical Company is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status or marital status.
To all recruitment agencies: We are not responsible for any fee related to unsolicited resumes from 3rd party staffing and recruiting agencies (whether submitted through this website or sent directly to employees) unless a written agreement is in place between the agency and Chevron Phillips Chemical Company LP (“Company”) and an authorized Company representative makes a written request to the agency to assist with this requisition. Similarly, no fee will be paid for candidates who apply and claim to be represented by an agency. Any unsolicited resumes, CVs, or other candidate information submitted by an agency will become the property of Company, and no fee will be paid in the event such candidate is hired.
Travel Requirements: Up to 10%
Eligibility for Relocation: Yes
Closing Date: 10/11/2024
Nearest Major Market: Plano
Nearest Secondary Market: Dallas
Job Segment: ERP, SAP, Supply Chain, Outside Sales, Supply, Technology, Operations, Sales
