Account Manager II

Crown is the world leader in oil seed extraction technology, refining plants, and equipment serving global customers from its locations in the Americas, Europe, and Asia. Our passion to deliver superior quality, superior-value processing systems and technologies made us a preferred partner to the agricultural industry and beyond.

JOB SUMMARY:
Under general direction, the Account Manager is responsible for developing and maintaining customer relationships, increasing sales, and driving aftermarket strategic growth initiatives.  Key avenues for success includes: effectively connecting throughout all levels of the customer organization - including senior level management, collecting customer and market insights, identifying and uncovering aftermarket needs, positioning Crown as the trusted advisor and problem solving partner, building deep customer relationships, and closing the deal. This is a key individual contributor role within our organization advising and guiding sales strategy, delivering top line growth, and working within a collaborative team based selling model.  This role will primarily be responsible for sales efforts in our Aftermarket segment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Listen, understand and convey customer requirements.
• Maintain accurate customer records in company databases.
• Assist with sales forecasting and planning in an effective manner.
• Build credible & strong customer relationships focusing on:
  • • Advocating for customers.
    • Face to face interactions with customers and the identified markets we serve. 
    • Developing multiple relationships & communication pathways within a customer organization including Engineering, Plant Management, Production and Maintenance department, General Management and Procurement. 
    • Maintaining up-to-date understanding of industry trends and technical developments.
    • Identifying opportunities & advise on available technology or service solutions.
    • Clearly articulate Crown’s value proposition, offerings, and market advantages. 
    • Efficient & timely responses on general inquiries, opportunities, and formal RFQ’s.
    • Obtaining and coordinating data and information flow to the customer. 
    • Maintain expert and up to date knowledge of customers equipment installed, lifespan of components and equipment, field service requirements and customer contacts.
• Drive Aftermarket top line growth through Aftermarket Projects, Parts, and Field Service sales by:
  • • Research customer needs and perform buying behaviors analysis in order to take a proactive selling approach.
    • Identify, develop, & manage the opportunity pipeline within the customer portfolio.
    • Drive opportunities and close the deal in an efficient and professional manner.
    • Deliver against sales, revenue and GM goals for all three Aftermarket revenue streams.
  • Deliver against medium sales targets.
  • Own a medium number of customer accounts (sites).
  • Handle regional and more complex customers, typically a Tier II or a Tier III customer.
  • Build sustainable customer spend increase.
    • Cross functional & global collaboration.
    • Coordinate proposal development and technology offering with internal sales operations and technical teams.
    • Working with appropriate internal and external stakeholders to finalize contracts.
    • Support market development & go-to-market (GTM), delivery with new innovation launches.
    • Prepare customer visit reports and distribute to appropriate internal stakeholders.
• Observe all Crown & OSHA safety policies and/or customer’s safety policies, whichever is stricter.
• Perform other related duties as required and assigned.

QUALIFICATION AND SKILLS

• Bachelor’s degree in Engineering or Business.
• Minimum of 5 years related experience in customer service, sales support, project or account management.
• Demonstrable experience in collaborating with cross-functional team, creating values for end customers, and driving operational excellence within areas of responsibility.
• Establish and maintain effective working relationships with co-workers, customers, and vendors.
• Must be flexible and able to drive change management.
• Self manages; takes initiative and able to collaborate across geographies and functions in a matrixed environment.
• Strong communication, interpersonal, and organizational skills.
• High integrity and ethics.
• Understand and resolve technical questions and requests.
• Required knowledge and understanding of technical drawings.
• Able to read, analyze, and interpret contracts.
• Strong Microsoft office skills.
• Operate office machines and type at a speed necessary for successful job performance.
• Required knowledge of SAP Business One or other similar ERP system required.
• Preferred Knowledge of SharePoint.
• Preferred knowledge SalesForce or similar CRM system.
• Must be able to communicate in English fluently. Ability to communicate in a second language – European or Asian languages preferred but not required.
• Ability to travel on need basis – Expected: domestically or internationally and up to 30% of the calendar year.

LI/IK1

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.