Customer Care Coordinator

Continental Properties is looking for a Customer Care Coordinator to join our team. The Customer Care Coordinator plays a vital role in providing exceptional service to our internal and external customers and maintaining positive relationships while addressing inquiries, concerns and needs. Responsibilities will focus on resolving customer concerns and educating customers on important updates to gain the most value for their residency. Additionally, you’ll provide technical support and assistance to our onsite team members by addressing Training Inbox inquiries.

This position can work remote with a periodic visits to our home office in Menomonee Falls, WI and the communities that you support.

Essential Responsibilities:

• Investigate and resolve customer concerns regarding billing inquiries, answer questions and assist with disputes.
• Resolve issues related to software application, policies, and procedures.
• Assist with compliance of new legislation that relates to our communities and entities.
• Assist in regular communication updates that may include important updates and announcements that pertain to our residents.

Skills for Success:

• One or more years of apartment leasing experience preferred, strong conflict management experience required.

What Sets Us Apart:

Continental Properties is a great place to work, as evidenced by our consecutive Top Workplace awards. Here are some of the reasons that our team members vote for us as a Top Workplace:

• A company culture that encourages innovation and empowers team members to act as leaders by providing the opportunities, training, and tools essential to achieving a successful and meaningful career
• Industry-leading compensation and benefits package including Medical, Dental, and Vision Plan options, flexible spending accounts for medical and dependent care reimbursement, 401(k) with company match and company provided life and disability insurance
• An excellent work environment with potential for long-term growth in the industry, paid professional memberships and professional activities (conferences and workshops) and a tuition and certification reimbursement program
• Paid holidays and lucrative vacation time; half days on Fridays during designated months
• Participation in our Building Above and Beyond (BAAB) incentive program that rewards team members based on the success of the company as measured against clearly defined goals
• For team members who are interested, informal offsite gatherings and company sponsored lunches on a monthly basis
• 6-weeks paid parental leave with family-forming & fertility benefits (up to 12-weeks for birth mothers)
• On-demand mental health support and an employee assistance program
• You Belong Here Committee focused on promoting and inclusive and equitable work environment

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team